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  • March 8, 2018 at 2:04 pm #923875
    fold_up_1304

    I have just updated enfold child theme and now the category descriptions in woocommerce are only accessible in HTML
    This is inconvenient for me, and only happened since last update. My developer has checked plugins with no result and
    suggests this might be an issue with the theme

    March 8, 2018 at 9:15 pm #924080
    Basilis

    Hey fold_up_1304,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

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