Viewing 21 posts - 1 through 21 (of 21 total)
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  • March 6, 2018 at 3:07 pm #922336
    bloomfashion

    Dear Sir/Madam,

    Today I wanted to change one small thing in my layer slider. When I was ready to save I received the following error:

    “It seems there is a server issue that prevented LayerSlider from saving your work. Please check LayerSlider -> System Status for potential errors, try to temporarily disable themes/plugins to rule out incompatibility issues or contact your hosting provider to resolve server configuration problems. Your HTTP server thrown the following error: \n\n Internal Server Error”

    I tried numerous things:
    – Update Layerslider
    – Update WordPress
    – Update all other plugins
    – Deactivate all plugins
    – Contact my hosting party (no errors at their end; the ajax-admin is not blocked)

    My slider on one page is gone now. If I change it for another slider this one will appear but not he one I need. I cant choose the other slider and change the slides since I cant save the sliders anymore.

    Do you have any idea what the problem could be and how to fix it?

    Best Regards,

    Boy

    March 7, 2018 at 4:41 am #922714
    Rikard

    Hey bloomfashion,

    Could you try updating the theme to the latest version (4.2.6) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    March 7, 2018 at 2:46 pm #923034
    bloomfashion

    Hi Rikard,

    Within the theme update panel I see this message: “No Updates available. You are running the latest version! (4.1.2)”

    Why don’t I see any new updates appearing? My Your Themeforest User Name and Your Themeforest API Key are filled.

    Best Regards,

    Boy

    March 7, 2018 at 2:57 pm #923044
    Yigit

    Hi,

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest.

    Also, please make sure that your PHP version is minimum 5.6

    Best regards,
    Yigit

    March 7, 2018 at 3:26 pm #923076
    bloomfashion

    Hi Yigit,

    I already had the WordPress transients plugin installed. I just manually updated the theme. However, I still see: “No Updates available. You are running the latest version! (4.1.2)”. Also my Slider is not back yet.

    Regards,

    Boy

    March 8, 2018 at 5:53 am #923555
    Rikard

    Hi Boy,

    It’s not possible to receive automatic updates on all server environments like Yigit pointed out, did you try to update manually? You will find instructions on how to do that in the links Yigit posted.

    Best regards,
    Rikard

    March 8, 2018 at 9:54 am #923681
    bloomfashion

    Hi Rikard,

    If you read my last message you’ll see i already updates the theme manually. However i still get the same message: No Updates available. You are running the latest version! (4.1.2)”.

    Also my Slider is not back yet.

    March 8, 2018 at 12:29 pm #923826
    Nikko

    Hi,

    Can you give us temporary admin access and ftp acess? so we can try to debug and check further.

    Best regards,
    Nikko

    March 8, 2018 at 12:37 pm #923833
    bloomfashion
    This reply has been marked as private.
    March 8, 2018 at 2:14 pm #923879
    Nikko

    Hi,

    Thanks for giving us the admin and ftp access, I checked your site and I don’t see any errors related to layerslider or enfold when I turned on debug, can you tell us what’s the name of the layerslider that you’re having issues, so we can check it.

    As for updating it to 4.2.6, I’m not really sure why it’s not showing the latest theme update, can you update it via ftp, you should see the instructions here: https://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Nikko

    March 8, 2018 at 2:30 pm #923891
    bloomfashion

    Hi Nikko,

    When you click on any layer slider and try to save anything you would see a error message.

    As for the theme update. I already updated via ftp yesterday.

    Regards,

    Boy

    March 8, 2018 at 9:23 pm #924087
    Basilis

    Hi,

    It seems that this is an issue with the memory limt
    Can you check your hosting company limit please?

    Thank you very much

    Best regards,
    Basilis

    March 9, 2018 at 11:17 am #924402
    bloomfashion

    Hi Basilis,

    I just checked with my hosting party and they said it can’t be the limit since it is on 2000 MB.

    Furthermore, i can’t seem to grasp why my theme wont update. I tried manual upload via ftp but it keeps saying: No Updates available. You are running the latest version! (4.1.2)”.

    Hope you can help me.

    Regards,

    Boy

    March 9, 2018 at 3:25 pm #924543
    Victoria

    Hi bloomfashion,

    Can you please check server log for error?

    The WordPress Error Log is your Friend

    Best regards,
    Victoria

    March 9, 2018 at 3:55 pm #924571
    bloomfashion

    Hi Victoria,

    I did the debug.log and received this error message:

    [08-Mar-2018 11:48:15 UTC] PHP Deprecated: mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/easyshoo/public_html/wp-includes/wp-db.php on line 1562

    Any ideas?

    Boy

    March 9, 2018 at 3:56 pm #924573
    bloomfashion

    Sorry i checked the wrong root. I will do another debug log.

    March 9, 2018 at 4:00 pm #924581
    bloomfashion

    I get this error: [09-Mar-2018 13:59:44 UTC] PHP Fatal error: Cannot unset string offsets in /home/easyshoo/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/classes/class.ls.popups.php on line 66

    March 12, 2018 at 5:50 pm #925631
    Nikko

    Hi,

    I have updated it to the latest version of Enfold (4.2.6) and layerslider works fine now. Let us know if you experience any issues. The old enfold file you used is moved to the wp-content’s folder, and I renamed it to enfold412. Hope it’s all good. :)

    Best regards,
    Nikko

    July 5, 2020 at 9:56 pm #1228093
    hanneoek

    Hi
    I have exactly the same problem as the user in this thread
    – I get the same error message
    – I cant’ save a layer slider
    – My latest version of Enfold is 4.2.5
    – I can’t update manually

    It’s a ‘new’ problem, since I have been able to save layer sliders before.

    Can you please help?

    Best regards
    Hanne

    July 6, 2020 at 12:18 am #1228118
    hanneoek

    It was apparently only when I was editing an old layer slider.
    I solved the problem by creating a new, and it saves it fine.
    Br. Hanne

    July 6, 2020 at 2:32 am #1228131
    Nikko

    Hi Hanne,

    I’m glad that you were able to resolve it :)
    And thanks for giving us a tip on how you fixed it.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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