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  • #921256

    I logged in with my original purchase code and get routed back to this forum. So far there is no logical navigation to download my stand-alone upgraded version of enfold 4.2.4. WHERE DO I FIND THIS???? SO FAR, IT HAS BEEN OVER ONE WEEK SINCE I HAVE MADE THIS REQUEST AND I FEEL I HAVE BEEN SENT AROUND IN CIRCLES. PLEASE HELP NOW.

    #921327

    Hey 2starthereMPA_2017,

    You can’t download the theme from our site, you will find it in your Themeforest account.

    Best regards,
    Rikard

    #921869
    This reply has been marked as private.
    #921942

    Hi,

    Sorry to hear that you are having issues with the latest version of the theme. I attached Enfold 4.2.4 in private content field.

    There are a few things i would like to clarify.
    We provide theme related support to our registered users. We gladly look into any issues our customers have so you could have contacted us here and we could fix the issue, free of charge.
    In your initial post you have mentioned you have requested this a week ago however this is the only thread you have started on our support forum – https://kriesi.at/support/profile/2startherempa_2017/topics/. It seems like we have not received your request.
    Both Kriesi and Envato are in the business for more than a decade. You can find out how trustworthy both companies are with a simple Google search.

    That being said, if you need further assistance, please feel free to contact us again.

    Regards,
    Yigit

    #922669
    This reply has been marked as private.
    #922671

    Hey,

    You are welcome!

    In the meantime, we have released Enfold 4.2.6. We would recommend you to update to that version via FTP – kriesi.at/documentation/enfold/updating-your-theme-files/. Also, please make sure that your PHP version is minimum 5.6, which is minimum recommended version for WP. We would recommend you to set it to PHP 7.x.

    If you have any issues, please post FTP and WP admin logins here privately and we will gladly look into it.

    Regards,
    Yigit

    #923166
    This reply has been marked as private.
    #923186

    Hi,

    Please see private content field below.
    If you do not mind posting FTP and WP admin logins, we can update the theme for you.

    Cheers!
    Yigit

    #923214
    This reply has been marked as private.
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