Viewing 12 posts - 1 through 12 (of 12 total)
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  • March 2, 2018 at 1:17 pm #920311
    Ian

    I’ve just activated version 4.2.5 and I now get the white screen of death!! Can anyone help/advise?

    • This topic was modified 6 years, 8 months ago by Ian.
    March 2, 2018 at 1:53 pm #920331
    2funky

    Hi Ian,

    Try deleting ‘enfold’ folder from the theme folder.
    Then download the latest version and upload it.

    Had the same problem on several pages, it solved the problem, as it was not enough just to overwrite the files.

    (Remember to make a backup of ‘enfold’ folder if you have made changes – if you are using a child theme, it is not necessary to make a backup of ‘enfold’.).

    Regards Pete

    • This reply was modified 6 years, 8 months ago by 2funky.
    March 2, 2018 at 2:02 pm #920341
    Ian

    Thanks Pete.
    I’ll give it a go. Not using a child theme so will back up first… I’m guessing renaming the enfold folder will be enough?
    All the best – Ian

    March 2, 2018 at 2:04 pm #920342
    shafiqkhan

    2funky is correct – Delete the theme folder and re-upload a previous version. I rolled back to 4.2.3 and the site appears to be back to normal.

    March 2, 2018 at 2:11 pm #920343
    martinflink

    Same problem here, just purchased the theme and got a white screen of death. Can someone provide me a link of an older version to install?

    March 2, 2018 at 2:20 pm #920347
    Guenni007

    there are a lot of shortcodes which are now in a subfolder (iconbox, iconlist, hr etc) i believe on non ftp update these will not be erased – maybe that causes the wsod.
    By the way the newest wordpress has an code debugger – which reduces the wsod on functions.php mismatches.
    On former time an invalid code or double function names will cause a wsod too. Now you got a warning.

    March 2, 2018 at 3:20 pm #920379
    Ian

    Nope, deleted enfold theme then re-uploaded version 4.2.5. but still same while screen of death.

    March 2, 2018 at 7:28 pm #920506
    Ian

    Anyone found a way to fix this yet? And a copy of 4.2.3 would be useful… please.

    March 2, 2018 at 8:28 pm #920526
    Ian

    Hey Yigit… can you please let me have an older version so I can try to get my website back online.

    Much appreciated – Ian

    March 2, 2018 at 9:33 pm #920554
    Yigit

    Hi Ian,

    I attached it in private content field but we would rather look into the issue and solve it. If you do not mind, please post FTP and WP admin logins in private content field so we can look into it :)

    Regards,
    Yigit

    March 3, 2018 at 11:24 am #920734
    Ian

    Hi Yigit,

    Downgraded to 4.2.4 and website now back online. A few tweaks required to menus and widgets to get it looking like it was but all working ok.

    One happy camper :-)

    Best Regards
    Ian

    March 4, 2018 at 7:08 am #920948
    Rikard

    Hi Ian,

    Great, glad you got it working and sorry for the problems. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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