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  • #918853

    hi, since i’ve updated my theme to the las version, the slider on my main page is not working, can you help me
    (site http://www.osteoadomicile.net)
    thanks

    #919168

    Hey nicolasmasson,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #919451

    hi the login credentials are in private field

    #919453

    i also have a probleme with the plugin social warfare with the new version of enfold, can you check it ?
    thanks

    #919535

    Hi,

    Thanks for providing the login details, I had checked the backend and can see some js errors which are preventing the slider from working properly, would you give us permission to temporarily disable all plugins so we can try to isolate the issue? I’d like to disable the caching and minification plugin which usually cause this issue. As for the plugin social warfare, can you tell us the problem it has with the latest version of Enfold?

    Best regards,
    Nikko

    #919869

    hi ,
    when i enable social warfare i have an error message you can see by enabling it.
    you can do whatever you want to find a solution to the problem with the slider

    #919871

    i already tried to disable eveything but you can try too

    #920272

    Hi,

    Thanks I have tested it too but the js errors is still there, also I am getting this 403 forbidden on the footer script which is more likely a permission issue (link in private content). There’s another error though:

    Uncaught TypeError: $(...).avia_portfolio_preview is not a function

    Which I’m not sure what’s causing, can you give us ftp access? so we can try to debug and check further.

    Best regards,
    Nikko

    #921699

    hi cf private

    #921797

    what have you done ? the site is off and i can’t access

    #922086

    Hi,

    Sorry for the late response and have checked your site just now and it seems good, have tested the ftp access and the temporary admin access you gave and it’s working fine.

    Best regards,
    Nikko

    #922087

    i’ve changed few things and now it’s working again so i think this ticket is over.
    thanks

    #922089

    Hi,

    Glad that it’s fixed. Thanks for using Enfold :)

    Best regards,
    Nikko

Viewing 13 posts - 1 through 13 (of 13 total)
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