Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 27, 2018 at 8:24 pm #918628
    bony993

    The Demo Import doesnt,t work. Can you help.
    The Server is Strato.

    Thank You

    February 27, 2018 at 11:13 pm #918710
    Jordan Shannon

    Hey Jürgen,

    Can you please let us know what error messages, if any, you are receiving?

    Best regards,
    Jordan Shannon

    February 28, 2018 at 10:52 am #918927
    bony993

    The message is

    Importing didn´t work!
    You might want to try reloading the oage and then try again!

    I have try this for a couple off day’s.

    Als i try with “on click demo import” it doesnt’t work

    Do you have a support in german language?

    Thank you

    February 28, 2018 at 1:02 pm #919011
    Mike

    Hi,
    The Strato webhost seems to have this issue often, a possible solution from the Strato team is that they believe that the PHP Boost option maybe the cause for the errors, and point to this help article to Disable the PHP Boost Look near the bottom of the page for “Enable PHP Boost” and do the opposite.
    If this doesn’t help we could assist with a manual install of the demo, but we will need your Strato webhost login in the Private Content area.

    Best regards,
    Mike

    February 28, 2018 at 5:20 pm #919184
    bony993

    Hallo
    i have Disable the PHP Boost, made a new wp and enfold instaltion. It doesn’t work.

    Jürgen

    February 28, 2018 at 8:20 pm #919242
    bony993

    I try to install the Enfold 2017 Demo.

    Thank’s

    Jürgen

    March 1, 2018 at 2:57 am #919347
    Mike

    Hi,
    Ok, I was able to login via FTP & wordpress, but I will still need your Strato webhost account login so we have access to PHPmyAdmin (your database)
    I also see you are using PHP v7.2 please change to v7.0 & your site seems to be listed as “secure mode” please disable or ask your host to disable this. We don’t want and extra security while installing the demo. You can always add that later

    Best regards,
    Mike

    March 1, 2018 at 10:24 am #919512
    bony993

    please see in privat content

    March 1, 2018 at 1:09 pm #919604
    Mike

    Hi,
    Ok, I was able to install the 2017 Demo, see Private Content area for login info.
    Please check all settings such as site name, email, permalink structure, and language. You can also remove the extra admin account if you wish.
    Please clear your browser cache and check.

    Best regards,
    Mike

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