Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • February 27, 2018 at 7:23 pm #918604
    karinaschuh

    Please help. After two days waiting, nothing happened, my website is still blanc after I installed the latest update. GoDaddy got the files back but the theme is not working anymore … PLEASE!!!
    Thank you so much.

    February 27, 2018 at 7:46 pm #918615
    Yigit

    Hi,

    Could you please post WP username as well? :)

    Cheers!
    Yigit

    February 27, 2018 at 10:16 pm #918670
    karinaschuh

    Hi, following you will see my wp username.

    February 28, 2018 at 9:41 am #918883
    karinaschuh

    Hello,
    my website looks horrible right now. Please help!

    February 28, 2018 at 1:27 pm #919025
    Nikko

    Hi,

    I have checked your site and it seems the theme is broken, probably there was an interruption during the update, can you try to update it via ftp: https://kriesi.at/documentation/enfold/updating-your-theme-files/
    I have tried your ftp access, I tried to use either of the 2 usernames you provided but none works, please check.

    Best regards,
    Nikko

    February 28, 2018 at 2:19 pm #919064
    karinaschuh

    Hi Nikko,

    thank you for your help. I am uploading the theme via ftp right now and hope it works. FTP works. It is still running. I will let you know.

    February 28, 2018 at 2:29 pm #919069
    karinaschuh

    Ok, upload of theme done, no changes, yet!

    February 28, 2018 at 2:48 pm #919076
    Nikko

    Hi,

    Thanks for uploading the theme again, I have activated the Enfold theme and your site is now fixed :)

    Best regards,
    Nikko

    February 28, 2018 at 2:52 pm #919077
    karinaschuh

    THANK YOU SO MUCH!!! I did not know that it was that simple. Thank you for your help!!! I really appreciate that.

    February 28, 2018 at 3:04 pm #919085
    Nikko

    Hi,

    You’re very much welcome :) Glad that we could help. Let us know if you need further assistance or if we can close the thread.

    Best regards,
    Nikko

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.