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Posts
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Hi, since updating Enfold to 4.2.4 I keep getting ‘Payment processing failed. Please retry.’ I checked and re-pasted the stripe API live keys and webhook, and double checked that everything is setup correctly.
The server php version is 5.6
The woocommerce error log doesn’t show any logs regarding this issue, so I don’t know if this might be happening due to some incompatibility with Enfold 4.2.4?
ThanksHey Bethechange2017,
Are there any errors in JavaScript console? You should be running at lease php5.6.3 for the code to work properly.
Best regards,
VictoriaHi Victoria,
We do run on php 5.6.3
Is there a way to send you a screenshot? We found some kind of theme error that might be related to this problem.Would you also be able to look if I give you login credentials?
Best wishes,
SinisaHi Sinisa,
You can upload screenshots to Dropbox or http://screenshot.co/ and share the link here.
Best regards,
VictoriaHi Victoria,
Please find the screenshot on this link https://www.dropbox.com/s/zjogrk7ta0k7e5d/Screen%20Shot%202018-02-25%20at%2006.27.26.png?dl=0
Best wishes,
SinisaHi,
Could you please disable your cache so we can be able to review everything properly?
Best regards,
BasilisHi Basilis,
In the end our server provider wpengine managed to sort out the problem for us.
Thank you.
Best wishes,
Sinisa
- The topic ‘Stripe payment not working since the last update’ is closed to new replies.