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February 24, 2018 at 4:15 pm #917161
Hello,
I have a problem with my contact formular. Sometimes it works, sometimes not.
Seems that it has a problem with the checkbox.
Many regards
RixiFebruary 24, 2018 at 5:06 pm #917170Hey rixi,
I have looked at your contact form and tested it, where it seems ok, but perhaps you can explain a little more about your issue.
When you say that it is not working, is it from the user side, where the user gets a error message, or is it from the admin side where you don’t get the message?
Please give as much detail as possible and explain the different methods you have tried to resolve this.Best regards,
MikeFebruary 24, 2018 at 5:25 pm #917175Hello Mike,
thanks for your quick answer :)
Its just always working the first time, when I load the site again it shows a red border around the captcha.Best regards
RixiFebruary 24, 2018 at 6:24 pm #917192Hi,
Sorry I was unable to reproduce that, I tried many times with Chrome.
So you send a message and get the successful message, which hides the form, and then you reload the page again and fill the form again but when you send this time you get a red border around the captcha, as if the answer is wrong?
On the second try is the form automatically filling out?
What browser are you using?
Can you send a screenshot?Best regards,
MikeFebruary 24, 2018 at 6:44 pm #917198Hi,
yes, exactly! I use firefox.
I put the screenshot unter the contact form on the contactsite.February 24, 2018 at 7:36 pm #917207Hi,
I tried with Firefox now and can’t reproduce, it may be a caching issue in your browser.
I would offer that your visitors would most likely not send a message and resend right away, they would at least go to another page and then go back to your contact form to send another message.
In which case I don’t believe you would have this issue.
Please try that, send a message, go to your home page then go to your contact form (not back, forward) and try another message.
I wish I could recreate your error so I could help.Best regards,
MikeFebruary 25, 2018 at 9:20 am #917324Hello Mike,
thanks a lot for your help!!!!
I tried now to go back to the home site and than to the contact formular, than there was no problem. Will try it out on another pc now, pergaps its really a problem with the cache.
Thank you very much :)Many regards,
RixiFebruary 25, 2018 at 3:16 pm #917400Hi,
Glad to help, just let us know if we can offer any other assistance :)For your information, you can take a look at Enfold documentation here
and the video tutorials here
And if there are features that you wish Enfold had, you can request them and vote the requested ones here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
Mike -
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