Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 22, 2018 at 8:11 pm #916279
    kathyfg

    Our web developer has tried to update the date in the copyright in the footer and is unable to make the change. He disabled all plugins, updated the version of the theme and WP and it still didn’t work. He believes that the theme is corrupted and I’d like to find out from you if that is indeed the case or if there is something we can do to fix it. We are experiencing other strange things on the theme recently – blog roll on the home page and about us page shows different blogs on different computers (even in incognito view); the font when you enter a blog post from the side bar is different than if you enter it from the blog main page; the SSL certificate (that we know is installed correctly and we just had all pages tested by our developer to make sure it’s https across the board) is now showing as broken on the main page and other pages. We love the theme but need to have these errors looked at asap – the inability to update the theme is extremely concerning. Thank you so much!

    February 23, 2018 at 6:12 am #916520
    Rikard

    Hey kathyfg,

    Thanks for the login details. Could you try updating the theme to the latest version (4.2.4) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/.

    Best regards,
    Rikard

    February 23, 2018 at 10:53 pm #916900
    kathyfg

    Thank you, we will try that and I will get back to you if we are still having issues!

    February 23, 2018 at 11:33 pm #916917
    kathyfg

    Hello! We looked and we are on the most recent version of the theme. What else can we do to fix these errors? Thank you!

    February 23, 2018 at 11:49 pm #916922
    Yigit

    Hi,

    After making changes on your website, please make sure to clear cache in WP Rocket settings and also hard refresh your browser cache – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

    I also see that Enfold theme options is broken. That seems to be related to redirects you made for SSL. Please post FTP logins here privately as well so we can look into it.

    Best regards,
    Yigit

    February 25, 2018 at 11:55 pm #917614
    kathyfg

    Okay, we cleared the cache for WP Rocket and we cleared our cache as well. I provided FTP info in the private content box. Thank you!

    February 26, 2018 at 2:42 pm #917849
    Yigit

    Hi,

    Thanks for the info!
    I removed following line from .htaccess file, cleared cache on WP Rocket plugin and hard flush browser cache and now Enfold theme options shows up fine. If you are experiencing any other issues, please point them out as well.

    Best regards,
    Yigit

    February 27, 2018 at 12:31 am #918109
    kathyfg

    Thank you so much, I believe we are fine now. We appreciate the help!

    February 27, 2018 at 12:33 am #918110
    Yigit

    Hey!

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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Viewing 9 posts - 1 through 9 (of 9 total)
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