Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • February 22, 2018 at 4:09 pm #916153
    Pelykhan

    Hi,
    Please help to deal with next issue.
    Contact form is working well untill all it elements contain Latin symbols. As soon I change them to Cyrillic, form stops working – submitted data just not arrive to default email adress.
    Thanks for your advice.

    February 22, 2018 at 8:20 pm #916293
    Basilis

    Hey Pelykhan,

    Can you please give us an example of some words for testing, so we can be able to also forward to our developers?

    Thank you

    Best regards,
    Basilis

    February 22, 2018 at 8:44 pm #916323
    Pelykhan

    Hi Basilis,

    Here is Ukrainian translation for few standard form elements:

    Name – Ім’я
    Subject – Тема
    Message – Повідомлення

    Thanks.

    February 25, 2018 at 3:21 pm #917402
    Victoria

    Hi Pelykhan,

    Can you please check server log for error? Can you also check the mail log?

    Best regards,
    Victoria

    February 25, 2018 at 3:45 pm #917411
    Pelykhan

    Hi Victoria,
    Im afraid I dont know how to do this. Could you please specify?

    February 25, 2018 at 4:22 pm #917431
    Victoria

    Hi Pelykhan,

    Can you share FTP access in private?

    Best regards,
    Victoria

    February 25, 2018 at 4:42 pm #917447
    Pelykhan

    Hi Victoria,

    Yes, please:

    February 26, 2018 at 9:17 am #917696
    Victoria

    Hi Pelykhan,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Can you please remove the apostrophe from the word Ім’я and test the form?

    Best regards,
    Victoria

    February 26, 2018 at 10:54 am #917736
    Pelykhan

    Hi Victoria,
    It`s strange you cannot access ftp, for me works well.
    I removed the apostrophe, still not working.
    Please see below web site admin credentials:

    February 26, 2018 at 11:55 am #917785
    Victoria

    Hi,

    Best regards,
    Victoria

    February 26, 2018 at 3:32 pm #917864
    Pelykhan

    Hi Victoria,

    I changed PHP version to 7.0:

    February 27, 2018 at 5:01 am #918155
    Victoria

    Hi Pelykhan,

    If you have the mail server set up with your provider you can use your own settings here (screenshot in private). No problem with interface in Ukrainian :)

    Here are the docs for the plugin
    https://wpforms.com/docs/how-to-set-up-smtp-using-the-wp-mail-smtp-plugin/

    Also, you might want to try using Contact Form 7 for more flexible forms.

    Best regards,
    Victoria

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