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  • February 22, 2018 at 1:20 am #915803
    Liz

    Hi,
    My Zendesk Widget recently stopped working on my website.
    I was wondering if you knew if there was possibly compatibility issue with the enfold theme?

    Thank you!

    February 22, 2018 at 4:41 am #915855
    Mike

    Hey Liz,
    Your zendesk config is giving a

    Failed to load resource: the server responded with a status of 404 (Not Found)

    https://Your-Site.zendesk.com/embeddable/config
    You also have a few Mixed Content errors, for your logo images, favicon, & layerslider. Please try fixing this first.
    Your onesignal api is giving a

    Failed to load resource: the server responded with a status of 400

    Please review your errors in the developer console (F12 for Chrome) or choose from the right click options in other browsers.

    Best regards,
    Mike

    February 23, 2018 at 1:28 am #916449
    Liz

    Hi Mike,
    Thanks for the info. So are you saying the other issues are causing zendesk to not work?

    February 23, 2018 at 2:16 am #916459
    Mike

    Hi,
    Yes, if the zendesk config is giving a 404 (file not found) it would most likely not work.

    Best regards,
    Mike

    February 24, 2018 at 2:48 am #916937
    Liz

    thanks Mike,
    but I wasn’t referring to the 404 file error, I was referring to the other issues you said I should look at.
    I am assuming that you brought up those issues because they are possibly connected to the zendesk issue?
    -OR- are they unrelated and you were just giving me a heads up?

    thanks so much,

    February 24, 2018 at 4:24 am #916952
    Mike

    Hi,
    Sorry that I was unclear, I’m unsure the role of the onesignal api on your site, but if it used by the zendesk it could also contribute to your issue. Mixed Content errors can effect many different files on your site, so correcting them is a good path to take.

    Best regards,
    Mike

    February 26, 2018 at 9:18 pm #918033
    Liz

    Hi Mike,
    One Signal is a separate plugin used for push notifications. As it hasn’t been set up yet, I made the plugin inactive for now. As far as I know, they do not interact as the Zendesk widget stopped working before I installed the one signal plugin,

    Do you know what could be causing the 404 error?

    February 27, 2018 at 2:27 am #918131
    Mike

    Hi,
    The zendesk code on your site is giving the error: “Unknown account”
    I’m thinking that asking zendesk if you are using the right code for your site is a good step.

    Best regards,
    Mike

    February 27, 2018 at 10:05 pm #918658
    Liz

    hmmm. thats strange. that’s our old URL.
    thank you. I will contact Zendesk.

    February 28, 2018 at 2:49 am #918769
    Mike

    Hi,
    Please let us know your results.

    Best regards,
    Mike

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