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I have recently taken over the management of my company’s website. I need help with changing the header menu but can’t get support because I do not have access to the creator’s email account. What do you do to help customers in this situation?
Hey Suzanne Monahan,
We could help you out here, but we will need some sort of proof of purchase if you have that? Also, at some point you will need to get access to Themeforest, otherwise you won’t be able to access downloads. So you might want to get access first and then register at the support forum?
Best regards,
RikardI don’t have proof of purchase or any of that information. I have the former staff member’s email that was used (I’m hoping) to purchase the theme when the site was created/updated – (Email address hidden if logged out) . Do you have a record of that email address with Barsto Construction? I believe it was purchased during 2015. If you don’t have that info please tell me what else I can do. Thank you.
Hi Suzanne,
I checked the account registered using that email but it seems like they have never made a post about Barsto Construction.
Could you please contact them and ask for purchase code?
The last option would be re-purchasing the theme which might be better in your case in case you would like to have an access to updated files.
Best regards,
YigitI am confused. I work for Barsto Construction and am editing their website. When I logged into WordPress I saw that the theme that was purchased and currently used is called Enfold – that is how I ended up here. Do you not have a record of Barsto Construction purchasing that theme? It would have been purchased with an American Express Business credit card. I don’t understand your comment about the person who registered the account never making a post about Barsto. Thank you.
Hi Suzanne,
We don’t actually handles any sales related matters ourselves, that is handled by Envato/Themeforest. That means we don’t have access to any records who purchased or not. Maybe you could try contacting their support?
Best regards,
RikardIsn’t that what you are? When I googled Enfold Theme support this is the page that came up. It would be nice if there was a support phone number so I would not have had to wait for email responses for three days to know that I was contacting the wrong site.
Hey,
We only provide support through our forum so you are in the correct place for Enfold support however in your case, it would be the best if you contact Envato support – https://help.market.envato.com/hc/en-us since sales and download processes are managed by them :)
Cheers!
Yigit
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