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  • February 9, 2018 at 8:21 am #910148
    jlgarcia

    Just run the update and again the website became a white page. I view the folder theme by ftp and there is a lot of folders inside the Enfold theme folder, but no css or php files, just the folders.

    SO like the previous update time, I had to upload the zipped file trough the web file manager at my host, un compress the folder and hunt down the .maintenance file to delete it, in order to the website to work.

    Now it is working.

    The thing is, that something is happening since the last version that is not allowing the update as any other WP theme. I have PHP v7.1.14 in the server so, I would like to know if this is going to be fixed or what is going on.

    Thank you.

    JL Garcia

    February 9, 2018 at 8:31 am #910150
    jlgarcia

    I compressed the the Enfold folder in the server after the bad update, if you want to examine exactly what was installed and what wasn’t. May be helps you, may be don’t. If you want it tell me and I gladly will send a link from you may download it.

    February 9, 2018 at 9:42 am #910162
    Rikard

    Hi JL,

    It’s very difficult to say what could have gone wrong, do you have access to server logs? I think that is the only place where you or we can find clues as to why the updates didn’t finish correctly.

    Best regards,
    Rikard

    February 9, 2018 at 8:09 pm #910385
    jlgarcia

    I’m sending you a link with the logs of yesterday and today.

    February 12, 2018 at 4:01 am #910881
    Rikard

    Hi,

    Thanks for that, though I can’t really see anything interesting in there unfortunately. Did you inspect the page in your browser when the error happened?

    Best regards,
    Rikard

    February 13, 2018 at 1:01 am #911440
    jlgarcia

    No, but I will next time if it happens.

    February 13, 2018 at 6:39 am #911552
    Rikard

    Hi,

    Ok, thanks for the feedback. It’s likely something local to your environment but it would be interesting to know what is causing it anyway. I’ll keep the thread open in case you should need any further help on the topic.

    Best regards,
    Rikard

    February 13, 2018 at 6:41 am #911553
    Rikard

    Hi again,

    Just a side note; you might want to consider copying your site to a staging site on the same server and perform the updates there first. That means you don’t have to risk downtime on your production site and we can see the actual problem as well.

    Best regards,
    Rikard

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