Viewing 17 posts - 1 through 17 (of 17 total)
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    Posts
  • February 5, 2018 at 2:26 pm #907993
    Packmann
    Guest

    We use the Enfold them in the website of kaaphorncharters.nl. We have activated the child, and regularly receive updates. Last week we tried to update the theme. Before the update It was no longer possible to make adjustments via the back-end or to open pages in the back-end, he keeps searching for content. After the update the look and feel is completely broken and there is a double menu.
    We have tried to find out where it goes wrong but we can not find it. I hope you can help us to solve the problem.

    February 5, 2018 at 2:34 pm #908003
    Victoria

    Hey Packmann,

    I could not reach the website, did you move it or is it down?

    Best regards,
    Victoria

    February 5, 2018 at 3:31 pm #908038
    Packmann

    This is the url: https://kaaphoorncharters.nl/

    February 5, 2018 at 3:58 pm #908054
    Victoria

    Hi,

    Best regards,
    Victoria

    February 5, 2018 at 4:40 pm #908081
    Packmann

    We did reinstal wordpress. The problem is still the same.

    The error log show serval off the same error lines:
    [Mon Feb 05 01:06:56.730736 2018] [lsapi:error] [pid 95023:tid 139822597248768] [client 2a03:2880:1120:4fc3:face:b00c:0:8000:29212] [host http://www.kaaphoorncharters.nl] Backend fatal error: PHP Fatal error: Call to undefined method aviaShortcodeTemplate::__destruct() in /home/kaaphoorn/domains/kaaphoorncharters.nl/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/audio-player.php on line 53\n

    February 5, 2018 at 4:44 pm #908085
    Yigit

    Hey!

    Please contact your hosting provider and ask them to upgrade PHP version to 7.x.

    Regards,
    Yigit

    February 5, 2018 at 5:10 pm #908102
    Packmann

    Yigit

    I just have updated to 7.0 en testest under 7.1 and 7.2 the problem is still their

    February 6, 2018 at 5:49 am #908356
    Rikard

    Hi,

    Thanks for the feedback, though your site seems to be loading fine on my end. I wanted to check the backend as well but the details seems not to be working, could you check and verify please?

    Best regards,
    Rikard

    February 6, 2018 at 9:43 am #908433
    Packmann

    Rikard can you be more specific. What seems not working? what details must i check?

    Peter

    February 6, 2018 at 11:40 am #908499
    Victoria

    Hi Peter,

    Yes, all the errors are still there. Can you please disable all caching plugins and re-update WordPress?

    Best regards,
    Victoria

    February 6, 2018 at 12:45 pm #908535
    Packmann

    Victoria done as requested. The problem is still their.
    Peter

    February 6, 2018 at 4:50 pm #908677
    Yigit

    Hi!

    Can you please post FTP logins here privately as well so we can try updating the theme once again?

    Regards,
    Yigit

    February 8, 2018 at 12:50 pm #909731
    Packmann

    Hello Yigit is was a few days out off office:

    The FTP account is made:

    With regards

    Peter

    • This reply was modified 6 years, 12 months ago by Yigit. Reason: moved credentials
    February 8, 2018 at 5:59 pm #909887
    Yigit

    Hi,

    We are currently working on your website. You may notice some irregularities. Those will be temporary and we will update you when we are done :)

    Regards,
    Yigit

    February 8, 2018 at 6:29 pm #909897
    Yigit

    Hi!

    We have updated your theme to the latest version 4.2.3 via FTP. I cannot see any issues on your layout or in the backend. Please review your website and let us know if there is anything else we can do to help :)

    Regards,
    Yigit

    February 8, 2018 at 7:38 pm #909921
    Packmann
    Guest

    Thanks, Yigit all is working now.

    Thanks again andere best regards.

    Peter.

    February 8, 2018 at 10:58 pm #910023
    Basilis

    Hi,

    Glad we could help!
    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Basilis

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