Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 1, 2018 at 11:28 pm #906522
    brian7454

    Hello,
    Due to someone accidentally deleting a load of data, I was obliged to restore a backup today which took my site back to November’s setup. I then got busy updating everything and then manually adding the data I needed to restore. All appeared fine; pages displaying okay and so on.

    I edited two pages, and then went to edit a third. At that point, the advanced layout editor sstopped working, leaving me with only a white box. Looking further down the page I spotted a section that has not existed before: It’s called Enfold Shortcode Parser, and has a select box with three options. I’m damned if I know what they’re for.

    If I switch to default editor I can still see the shortcodes, but that’s not a huge amount of help!

    I have tried php5.6, php7.0 and 7.1.
    I have tried disabling all plugins, trying to edit with them off and then reactivating them. Nothing changes.
    I have deleted and reinstalled the parent theme, to no avail.
    The site was originally using w3tc but was flushed and disabled too.

    I don’t know what to do. I have looked at other posts and can see a variety of people talking about similar issues, but I haven’t stumbled across a recent fix yet.

    I will include login details below, if you wish to check what I’m talking about.
    Wordpress is today’s version, whatever that is. Enfold itself is the version downloaded two days ago.

    February 2, 2018 at 5:30 am #906614
    Mike

    Hey brian7454,
    The Enfold Shortcode Parser is a new feature to help validate the shortcode and should prevent any html generation errors like unclosed tags.
    This is hidden by default until the debugger is activated. When the debugger is activated shortcode will show in the default editor, due to the Enfold Shortcode Parser.
    As for your white screen it seems your php settings were very low, such as max time, but I couldn’t login a second times to get the details.
    Was the login auto expiring?

    Best regards,
    Mike

    February 2, 2018 at 11:39 am #906793
    brian7454

    Php settings have been largely untouched for 2 years, other than a change to php7 yesterday to see if it solved the issue and are:

    [PHP]
    display_errors = Off
    max_execution_time = 300
    max_input_time = 600
    max_input_vars = 5000
    memory_limit = 128M
    post_max_size = 8M
    session.gc_maxlifetime = 1440
    session.save_path = “/var/cpanel/php/sessions/ea-php70”
    upload_max_filesize = 8M
    zlib.output_compression = On

    The login given was not autoexpiring, no.

    February 2, 2018 at 11:42 am #906796
    brian7454

    The only thing really different on this site which worked very well until yesterday, was the update to the latest versions of wordpress and enfold – but even then it was only an update from whatever was current at the start of November to today’s versions.

    February 2, 2018 at 11:56 am #906806
    brian7454

    The site login remains as before, but if you want to look with ftp, please use the details shown below.

    February 2, 2018 at 3:18 pm #906862
    brian7454

    I logged in, opened a page and clicked to edit with the advanced editor.
    In firebug, I see these errors:

    TypeError: a is null
    http://www.eslcareers.com/wp-includes/js/tinymce/tinymce.min.js?ver=4607-20171116
    Line 29

    NS_ERROR_FAILURE:
    http://www.eslcareers.com/wp-admin/js/editor.min.js?ver=4.9.2
    Line 1

    Relevant?

    February 2, 2018 at 4:18 pm #906886
    Mike

    Hi,
    I was able to log back in, for some reason I had to clear my cache with a hard reload a few times.
    Anyways, I was able to edit the About page and create a new page with different elements and publish successfully. I then moved it to the trash.
    You said that you were editing pages fine until one page, are you still experiencing a non-working advanced layout builder?
    Perhaps try a hard reload also, and also a different browser.

    Best regards,
    Mike

    February 3, 2018 at 12:30 pm #907203
    brian7454

    Would you like me to send a screenshot-video of what I do in both chrome and firexfox, to demonstrate that what you are describing is not what happens to me, regardless of browser? I’m more than happy to do so.

    Sorry but what is a moderator? I’d like someone from tech support to look at this, if that’s okay. This is the second day now that I haven’t been able to edit my pages. It’s important.

    Thank you

    February 3, 2018 at 4:13 pm #907238
    Mike

    Hi,
    Sorry, I understand your frustration, and we are trying to help, yet if we can’t reproduce the issue it points to perhaps a local issue. I imagine you have cleared your browser cache as suggested.
    Please see the video in the Private Content area that I made, the first half of the video is using Chrome, the second half using Firefox. In it I create a new page, add a color section, and add a text block inside it and save using Chrome, Then with Firefox I open the same page and add a special header and save.
    Please try to complete the same steps in a video.
    Also please ensure to use the same login as you gave to use.

    Best regards,
    Mike

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