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  • #906517

    Hello!

    We have some problems with the theme. After we change the background image in the color section the bottom elements of the page (address and supported by section with images) disappears.
    The error can be reproduced after
    a) changing background image and publish it
    b) changing custom css and publish it in the customize section

    What is wrong with our settings or is there a bug??

    #906600

    Hey Eneas,
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Mike

    #906768
    This reply has been marked as private.
    #906913

    Hi,
    I logged in but was given the warning that you are editing the page and was asked if I wanted to “take over”, please save your work and let us know if we can “take over”

    Best regards,
    Mike

    #906924
    This reply has been marked as private.
    #906944

    Hi,
    This error was due to a missing closing tag, we have added a new feature in v4.2.2 to solve this issue, the Enfold Shortcode Parser.
    It is hidden by default until you Enable Avia Layout Builder Debug which shows the shortcodes. It validates your code and has the option to correct.
    2018-02-02_111608
    I have activated this for you and used revisions to find the page you had before. The Parser found errors and I used the auto repair function to correct.
    Please try editing your page to the way you want it and save again with the Parser in auto repair mode.

    Best regards,
    Mike

Viewing 6 posts - 1 through 6 (of 6 total)
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