Viewing 5 posts - 1 through 5 (of 5 total)
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  • February 1, 2018 at 3:56 pm #906356
    tayloramatheny

    Hi there,

    I am trying to use a form handler from a marketing automation system with the Enfold theme. After several (many) failed attempts, the service team sent me this message:

    “The form on your live page is currently submitting using AJAX. This is likely the source of the issues you are seeing since we do not currently support submissions to our form handler URLs via AJAX. To resolve this issue, please setup your form to not submit via AJAX and see if you are able to get it to successfully come through.”

    How can this be done? I apologize but I am a novice, and this certainly is over my head.

    February 2, 2018 at 11:57 am #906807
    Ismael

    Hey tayloramatheny,

    Thank you for using Enfold.

    The following thread may help.

    // https://kriesi.at/support/topic/enfold-contact-forms-output/#post-592482

    The filter will disable the ajax form.

    Best regards,
    Ismael

    February 2, 2018 at 2:51 pm #906854
    tayloramatheny

    Thank you so much Ismael.

    I apologize for being so novice, but am I to add the top filter only? or both to the function.php file?

    February 2, 2018 at 3:50 pm #906869
    tayloramatheny

    Ismael, I got it! Thank you so much. Exactly what we needed.

    February 3, 2018 at 8:11 am #907183
    Rikard

    Hi,

    Great, glad you got it working :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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