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AuthorPosts
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January 25, 2018 at 5:12 pm #902907
Hello Sirs,
What are those wierd signs in control panel, when page is loading?
I noticed that the page delays too much to load.
Thank You in advance.
Best regards,
NickJanuary 25, 2018 at 11:47 pm #903095Hey nickgin,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoJanuary 26, 2018 at 3:16 am #903132Hi Nikko,
Thank you for your quick response and your precious support.
Best regards,
NickJanuary 26, 2018 at 6:46 am #903202Hi Nikko,
Please, don’t proceed to fixing the issue, because I am facing a problem with my hosting server. I will be in contact with you when the problem will be solved.
Thank you for your excellent support.
Best regards,
NickJanuary 26, 2018 at 11:20 pm #903567Hi Nick,
Glad to hear that :) Just let us know if you need further assistance.
Best regards,
NikkoFebruary 1, 2018 at 5:00 pm #906381Hi Nikko,
All files in my hosting server are ok now.
So, you can proceed to fix the issue.
My issue is:
What are those wierd signs in control panel, when page is loading?
I noticed that the page delays too much to load.
I am sending you login credentials in Private Content.
Thank You in advance for your support.
Best regards,
NickFebruary 1, 2018 at 6:53 pm #906409Hi,
Have you attempted to disable all active plugins to see if this issue resolves? Also be sure to update to the latest version of Enfold.
Best regards,
Jordan ShannonMarch 5, 2018 at 3:40 am #921269Hi Jordan,
All are ok now. Pls close the ticket.
Thank You.
Best Regards,
NickMarch 5, 2018 at 8:00 am #921332 -
AuthorPosts
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