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  • January 25, 2018 at 4:15 pm #902887
    surfagency

    Hi Support,
    We have recently updating to 4.2. I have been updating our website with some of the new features in the new version. We are now experiencing problems with a some of our pages. The page “freezes” up.. to the point where nothing is working. Can you help please!

    Best Michael Allman

    January 25, 2018 at 11:47 pm #903096
    Nikko

    Hey Michael,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

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