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Viewing 14 posts - 1 through 14 (of 14 total)
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  • January 25, 2018 at 3:45 am #902475
    johnnyfyve

    Dear Support:
    I upgraded to Enfold theme version 4.2.1 and my WordPress site went blank. I could not access wp-admin, or any page in the site. Every page returned a 500 error.

    At this point, I have to revert to version 4.2. Any suggestions?

    The URL is: http://msyt.org

    Thanks,
    Jonathan King

    January 25, 2018 at 3:49 am #902476
    marcheenek

    Same thing with me! Tried to:
    – reset .htaccess
    – deactivate all plugins via ftp
    – add more memory via php.ini

    Nothing helped

    • This reply was modified 6 years, 11 months ago by marcheenek.
    January 25, 2018 at 4:07 am #902481
    Mike

    Hi,
    Please check with your webhost to ensure you are using PHP version 7.

    Best regards,
    Mike

    January 25, 2018 at 4:28 am #902494
    marcheenek

    SOLVED for me!
    Upgraded to PHP v7.1 and the website is back again.
    Thanks!

    January 25, 2018 at 5:32 am #902535
    Mike

    Hi,

    @marcheenek     Glad to hear, we will leave this open to hear back from @johnnyfyve

    Best regards,
    Mike

    January 25, 2018 at 5:38 pm #902919
    johnnyfyve

    Thanks guys, I’ll try upgrading to version 7 of PHP and see if that works.

    Thank you,
    Jonathan

    January 25, 2018 at 6:09 pm #902936
    saundra

    ME TOO!
    Just upgraded the theme (I believe it said 4.2.1 but thought it was 4.2.2. not sure) inside WordPress and 500 server error and cannot access wp-admin. I’m using PHP v7.1 version. About to reinstall my SQL database if we cannot find a fix. AGGGHHH!
    http://planningforever.com

    • This reply was modified 6 years, 10 months ago by saundra.
    January 25, 2018 at 8:32 pm #903014
    Mike

    Hi,
    Please try to replace enfold\config-templatebuilder\avia-shortcodes\comments.php with the file in the privte content area.

    via FTP, also save a copy of your original file.

    Best regards,
    Mike

    January 26, 2018 at 8:06 pm #903499
    saundra

    Mike, Was that reply #903014 for me? If so, I replace the …..\comments.php with “file in the private content area”? I’m sorry I don’t understand where the file is I need to replace. This is the first time I’ve ever upgraded the theme and it’s crashed. :(

    • This reply was modified 6 years, 10 months ago by saundra.
    January 26, 2018 at 8:45 pm #903514
    Yigit

    Hi!

    Please update Enfold to the latest version 4.2.2 – kriesi.at/documentation/enfold/updating-your-theme-files/ and that should solve the issue you are having. You can check out change log here – https://kriesi.at/documentation/enfold/enfold-changelog/

    Best regards,
    Yigit

    January 26, 2018 at 9:24 pm #903525
    saundra

    Yigit,

    I DID update to 4.2.2 yesterday morning, through WP and it crashed my site. I cannot even get into my wp-admin. Today I FTP manually uploaded the theme (not child theme) to my site. My site is still a 500 error and I cannot access my wp-admin.

    planningforever.com

    January 26, 2018 at 10:15 pm #903543
    Yigit

    Hi!


    @saundrah     Can you please start a new thread under Enfold sub forum and attach FTP and WP admin logins in private content field? If you post them here, they will be visible to creator of this thread as well.

    Cheers!
    Yigit

    January 26, 2018 at 10:40 pm #903549
    saundra

    @yigit
    done! Thanks!

    • This reply was modified 6 years, 10 months ago by saundra.
    January 27, 2018 at 3:25 am #903612
    Mike

    Hi,

    @johnnyfyve     did updating to PHP v7 solve your issue?

    Best regards,
    Mike

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