Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 22, 2018 at 10:13 pm #900992
    williamslyd

    When a visitor fills out my contact form, and chooses to use auto-populate with Chrome, the form incorrectly populates the “message” field with the person’s street address. It should be left blank. Please let know how to stop this from happening.

    January 22, 2018 at 10:58 pm #901014
    Jordan Shannon

    Hey williamslyd,

    This may have to be handled via browser options. Please refer to the following:

    https://www.pcworld.com/article/3145489/browsers/how-to-clear-unwanted-autofill-entries-in-google-chrome.html

    Best regards,
    Jordan Shannon

    January 22, 2018 at 11:31 pm #901041
    williamslyd

    Thanks for getting back to me. The solution referred to in the link you sent is when the information is incorrect or needs to be updated. This situation is different: the enfold form i’m using is auto-filling the message field on the form with text, in this case, street address. I don’t want any autofill in that field. Thanks for any help.

    January 23, 2018 at 9:49 am #901306
    Victoria

    Hi williamslyd,

    It’s not the Enfold autofilling. Like you pointed out, it was Chrome.
    Here is a discussion
    https://core.trac.wordpress.org/ticket/24364

    Gravity Forms – how to disable Chrome Autofill

    If you need further assistance please let us know.
    Best regards,
    Victoria

    January 23, 2018 at 5:00 pm #901560
    williamslyd

    Hi Victoria,
    Thanks for your help! I don’t like the idea of turning off auto-fill but will keep looking for a solution. It’s funny that, judging from the fact that I don’t see other support questions about it, I seem to be the only one experiencing this with this particular enfold form.

    Best,

    Lydia

    January 23, 2018 at 9:23 pm #901662
    Jordan Shannon

    Hi,

    Perhaps if you clear out the current auto-fill cache via the browser, perhaps the issue will resolve.

    Best regards,
    Jordan Shannon

    January 23, 2018 at 9:26 pm #901663
    williamslyd

    Thanks for the message. The problem is that it is happening for my site visitors as well, not just me.

    January 23, 2018 at 9:29 pm #901666
    Jordan Shannon

    Hi,

    I see, apologies for that. Perhaps, you can set up a test page with a Ninja Form or Contact Form 7 form to see if it continues.

    Best regards,
    Jordan Shannon

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