Viewing 10 posts - 1 through 10 (of 10 total)
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  • January 17, 2018 at 3:16 pm #898490
    vlada

    I have a problem with my site. Since few days Instagram photos are not loading, I see just description. I used the widget with enfold Instagram.
    I saw on the console that problem is :
    Failed to load resource: the server responded with a status of 403 (Forbidden)
    and I don’t know how to solve that.
    Can you help me with that, it is very urgent.
    I hope you will answer soon.
    Best Regards!

    —–EDIT—–
    I have one more problem showed. On media element Fullscreen Slider in caption section, I have the button with a link, but I can’t see the field for entering that link… do you know what can be the problem.
    Wish you best

    actually, I don’t see the field for the link even if I add a single image. I can’t add link to it at all

    • This topic was modified 6 years, 10 months ago by vlada.
    January 17, 2018 at 5:20 pm #898559
    Jordan Shannon

    Hey salebgd,

    First, have you attempted disabling all active plugins to see if the Instagram issue solves?

    Best regards,
    Jordan Shannon

    January 18, 2018 at 4:35 am #898862
    pantoni

    Hi there

    I’ve had the same issue on 2 sites – both happened the same time around 2 days ago.

    Disabling all plugins did not resolve the issue.

    • This reply was modified 6 years, 10 months ago by pantoni.
    January 18, 2018 at 11:18 am #899032
    vlada

    Thanks for an answer.
    Yes, I tried that, but that didn’t resolve problems with Instagram feed and link either
    Best regards

    January 18, 2018 at 12:19 pm #899087
    fkmediaworks

    Yes, about 2 or 3 days ago, same suddenly happened to a page I’m administering (both the development and the live versions are affected). Please look into that guys!!!

    January 18, 2018 at 12:22 pm #899090
    Victoria

    Hi salebgd,

    All the images get a 403 forbidden status.

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    January 18, 2018 at 12:34 pm #899104
    vlada

    Yes, of course. Thank you for your fast answer.

    January 19, 2018 at 5:43 am #899488
    Rikard

    Hi,

    This problem should be fixed in the latest version of the theme (4.2.1), please try updating to that: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    January 19, 2018 at 4:54 pm #899738
    vlada

    I updated it, and it works fine for now.
    Thanks!
    Best Regards!

    January 19, 2018 at 4:56 pm #899742
    Jordan Shannon

    Hey salebgd,

    Great! I’m glad the update fixed this issue for you. Hopefully it has helped the others as well.

    Best regards,
    Jordan Shannon

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