Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 13, 2018 at 3:46 am #896785
    mcgil

    Hi,

    We are not able to edit any pages using the Avia editor suddenly. There are only 3 plugins on the site and they’ve all been disabled.

    When trying to click on the editor icon, it does open but then this is message from console (which may be related or not):

    wp-content/themes/enfold/js/mediaelement/skin-1/mediaelementplayer.css?ver=0.9.5 net::ERR_ABORTED

    I did just notice it only seems to be happening on a “catalog” element.

    Please advise.

    Thanks,
    Ryan.

    January 14, 2018 at 4:11 am #897001
    Rikard

    Hi Ryan,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 14, 2018 at 6:02 am #897029
    mcgil
    This reply has been marked as private.
    January 14, 2018 at 2:00 pm #897087
    Rikard

    Hi,

    Thanks for the feedback, though it seems to be working fine on my end. Is there anything in particular I need to do to reproduce the error? Also, did you try clearing your browser cache and reload the page or try a different browser?

    Best regards,
    Rikard

    January 14, 2018 at 6:01 pm #897119
    mcgil
    This reply has been marked as private.
    January 15, 2018 at 3:13 am #897314
    Rikard

    Hi Ryan,

    Thanks a lot for the video. I get the same problem on my end, though I’m not sure why that is happening. Could you try to activate debug mode in order to see builder shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, then copy all the shortcodes to a new page to see if that helps please?

    Best regards,
    Rikard

    January 15, 2018 at 3:30 am #897320
    mcgil

    Hi,

    That did not seem to matter. I copied the active shortcode, created a new page and pasted in that code at the bottom.

    Ryan.

    January 17, 2018 at 8:40 am #898331
    Victoria

    Hi Ryan,

    Here is the code you can put in your funtions.php

    
add_action('wp_enqueue_scripts', 'my_register_javascript', 100);

function my_register_javascript() {
  wp_register_script('mediaelement', plugins_url('wp-mediaelement.min.js', __FILE__), array('jquery'), '4.8.2', true);
  wp_enqueue_script('mediaelement');
}

    If you need further assistance please let us know.

    Best regards,
    Victoria

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