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Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 10, 2018 at 10:33 pm #895832
    jackilan_1620

    My website is crashing after an attempts to update the theme. All plugins were deactivated.
    It also happens when trying to update plugin.

    January 11, 2018 at 1:35 am #895924
    Jordan Shannon

    Hey Jacob,

    Are you receiving any specific error messages?

    Best regards,
    Jordan Shannon

    January 11, 2018 at 11:48 am #896109
    jackilan_1620

    Hi,

    It says that the site switched temporarily to maintenance mode, but it doesn’t recover until I get support from the site storage technician.

    They looked at the problem and say that it concerns the theme.

    Best regards,

    Jacob

    January 11, 2018 at 11:54 am #896114
    Guenni007

    go to your root directory of your wordpress installation via ftp. Activate your ftp client to show invisible (hidden) files ( those with the dot in front like .htaccess too) there is a .maintenance file – delete it. (under filezilla it is on menu point “Server” – force to show hidden files)
    now you have access to your site again. If not and you can not login to your admin account – tell us.

    January 11, 2018 at 12:58 pm #896150
    jackilan_1620

    That’s OK, you taught me something. But I’m looking to find why it happens, that the site crashes while trying to update the site.

    January 11, 2018 at 1:21 pm #896154
    Guenni007

    i do allways update enfold via ftp – exactly to avoid these things.
    It can always come to a server interruption – and an updates fails.
    If you are using a child-theme – there will be no risk to completely erase the enfold folder and upload a new one.
    ( Or to rename the enfold folder to enfold-old and upload the new one – than you can switch back if you have some troubles with the new one)
    the dynamic content like your settings of enfold are in wp-content folder (wp-content/uploads/dynamic-avia) (and even layerslider is out of theme directory).
    On the same reason i do prefer WP Updates be doing it manually ( but here via Dashboard) – because i like to read about bugs before i update my WP.

    January 12, 2018 at 6:10 am #896431
    Rikard

    Hi,

    I’m 100% sure but I don’t think the maintenance mode is down to which theme you are using, it’s core WordPress functionality. Though we will of course try to help you out anyway, did you try out the suggestions posted by @guenni007 and did you have any luck with them?

    Best regards,
    Rikard

    January 18, 2018 at 6:30 pm #899241
    jackilan_1620
    This reply has been marked as private.
    January 19, 2018 at 12:43 am #899391
    Jordan Shannon

    Hi,

    The theme files can be downloaded via themeforest. Please refer to the following:

    The Complete Guide to Updating Enfold

    Best regards,
    Jordan Shannon

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