Viewing 6 posts - 1 through 6 (of 6 total)
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  • January 6, 2018 at 12:51 pm #894049
    icesky

    I like your product, so I bought enfold, but because of my wrong click, I bought two identical enfold products, please refund one of them, thank you, I do not download the theme ,I am a student, buying a enfold has cost me a lot of courage.

    my id in themeforest.net is :icesky
    I have sent out a refund request through themeforest.net.

    But 3 days passed, and the author didn’t respond to me. Could you help me to speed up the process?

    I’ve bought two identical copies, but I’m anxious now,I do not download the theme , and I just refund one of them.

    • This topic was modified 6 years, 11 months ago by icesky.
    January 7, 2018 at 2:45 pm #894332
    Victoria

    Hey icesky,

    Thank you for using Enfold. We forwarded your request to Kriesi. He will get back to you at his convenience.

    Best regards,
    Victoria

    January 9, 2018 at 4:22 am #895061
    icesky

    But I waited 5 days, and I didn’t receive any response. Please see, this is the enfold information I bought.
    https://icesky-my.sharepoint.com/personal/saber_icesky_com1/_layouts/15/guestaccess.aspx?docid=0626f273915234272bcccd790c59a6220&authkey=ATXH0oe8gPmgNVgkrEviAA8&e=d3OaSj

    January 9, 2018 at 7:57 am #895139
    John Torvik

    Hi,

    Please, have patience, our theme receive many requests and sometimes it delays.

    Best regards,
    John Torvik

    January 9, 2018 at 9:12 am #895150
    icesky

    But in order not to affect the refund, my two product packages, I dare not download and use. My job is stagnant!

    January 10, 2018 at 10:44 pm #895838
    Basilis

    Hi,

    We notified Kriesi again, we respect your time and we appreciate your patience.

    Thank you

    Best regards,
    Basilis

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