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Hi, awhile back we had a developer use the enfold theme on our website iceman.com.sg. Recently, our site has been subjected to viruses caused by a free plugin and we’ve decided to redo our website. Our developer who purchased this theme has been unresponsive and I am unable to get the installer package from them. Is it possible for you to provide the installer package? I can provide the themeforest user ID and themeforest API validation key if necessary.
Hey Donald Teng,
Are you not able to log into your Themeforest account? If you are then you can download the theme files from there.
Best regards,
RikardHi Rikard,
Our developer was the one that purchased the theme. We do not have the login for the theme.
Hi,
Ok, thanks for the feedback. You should probably try to get access to your account then, otherwise you will have to contact us every time you want to update, and that is not really very efficient use of any of our time. We can send you the theme this time but you will need to find a way to access your account next time, or purchase the theme again with another account. Please post your details in private so that we can verify that you own a license.
Best regards,
Rikard
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