Hi there,
I recently installed an FAQ plugin which unfortunately doesn’t work properly with the enfold theme. Each FAQ title is supposed to expand in the same window, but instead, when a user clicks on any of the FAQ titles, they are redirected to an entirely new page with the body of the clicked FAQ.
Here is a video of the UX: https://www.screencast.com/t/gOtOVr9hp
There is some kind of JS page loader happening that is triggering the link. You can tell just by the way the page transitions.
I already contacted the support team of the plugin but hadn’t gotten closer to a solution. But I see that when I switch themes, the plugin then works.
Appreciate your help!
Hey evivecare,
I don’t understand why you would need a plugin for that, why don’t you try the Tabs or Accordion elements for that instead?
Best regards,
Rikard
Hi there Rikard,
This plugin offers far greater features than the tabs or accordion do.
Would you have an idea on how to fix the issue that I am dealing with?
Thanks
Hi,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
Basilis