Viewing 4 posts - 1 through 4 (of 4 total)
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  • December 20, 2017 at 12:09 am #890635
    Nathan
    Guest

    I need to troubleshoot a problem on your theme for a customer but I don’t have the envato code to register for your forum. Admins be aware this is a HUGE problem when you consider buying this theme.

    December 20, 2017 at 2:09 pm #890764
    Yigit

    Hi Nathan,

    Thanks for contacting us!

    Couple things you can check are deactivating all active plugins and making sure that you are using the latest version of WordPress and Enfold (currently 4.2).
    If that does not help, please ask purchase code from your customer. Without a purchase code, i am afraid we cannot validate your purchase therefore cannot provide support. Currently Advanced Layout Builder works fine and any issue you might have is probably something specific to your installation.

    Please register/login to our forum so we can help you solve this issue :)

    Regards,
    Yigit

    December 20, 2017 at 2:28 pm #890767
    Nathan
    Guest
    This reply has been marked as private.
    December 20, 2017 at 3:05 pm #890787
    Yigit

    Hi,

    No, you would need to have an access to ThemeForest account that was used to purchase the theme.

    Best regards,
    Yigit

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