Viewing 4 posts - 1 through 4 (of 4 total)
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  • December 15, 2017 at 1:03 pm #889281
    Services-Europe

    My Enfold support time is expiring. So I go to extend it in themeforest. When I click EXTEND, it says:
    The item you’re looking for has moved.
    It can now be found here:
    Enfold – Responsive Multi-Purpose Theme | ThemeForest

    But then I have to buy it from new and install from scratch. That is very risky since I have a huge website of over thousand pages. I cannot risk that the site goes down.
    Please give me a custom link to extend my EXISTING Enfold theme.

    December 15, 2017 at 1:31 pm #889284
    Yigit

    Hi,

    Thanks for contacting us!

    You do not need to extend your support to receive updates. You still should be able to find Enfold theme in downloads page on your ThemeForest acccount – https://kriesi.at/documentation/enfold/updating-your-theme-files/

    To be on the safe side, please create a testing site and update the theme there – https://kriesi.at/documentation/enfold/move-from-a-local-installation-to-a-live-server/

    Best regards,
    Yigit

    December 15, 2017 at 1:34 pm #889286
    Services-Europe

    Strange… you guys don’t want to earn money?
    You give away free updates and support?

    December 15, 2017 at 1:41 pm #889288
    Yigit

    Hi,

    Support is paid however updates are free. I was just informing you that you can update the theme even if your support expires, since you still have access to theme files :)

    Regards,
    Yigit

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