Viewing 8 posts - 1 through 8 (of 8 total)
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  • December 15, 2017 at 12:42 am #889153
    jasperscc

    Hello,
    I inherited a website from a former developer, with older Enfold theme (3.8) and Child theme setup. Options panel is missing the normal layout, all options are shown in one long list, without navigation column left. Saving changes is not working.
    When copying the site to a local server, the options panel is OK, even for older theme version 3.8 and WordPress version 3.6.
    There is another website on the same live server, with same versions for Enfold and WordPress, and in that site options panel is OK.
    I updated WordPress to 4.9.1, bought a new licence for the theme, updated it to 4.2. Site works fine but options panel still corrupted.
    Could you please advise me with the steps to take to repair this issue?
    website: http://www.jasperscateringcompany.nl
    Regards, Jaspers

    December 15, 2017 at 8:36 am #889220
    Rikard

    Hey jasperscc,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    December 15, 2017 at 8:52 am #889222
    jasperscc
    This reply has been marked as private.
    December 16, 2017 at 8:31 am #889484
    Rikard

    Hi,

    You are getting 404 error on a lot of files, could you check if those actually exist on the server? If they do, then the folders permissions setting likely need to be adjusted.

    Best regards,
    Rikard

    December 17, 2017 at 2:33 am #889733
    jasperscc

    Hello Rikard,

    Thank you!. It’s a long list indeed! But those files are present. And file permissions are OK.
    I copied the website to a test folder:
    – starting with a fresh wp-installation
    – migrating the database (with plugin wp-migrate-db)
    – uploading the content of wp-content directory
    Now this copy is working fine, with an Enfold options panel in order.
    In this copy the file permissions are the same as for the original website.

    Could you think of a way to discover why a long list of avia files are not loaded?

    Regards, Jaspers

    • This reply was modified 7 years, 7 months ago by jasperscc.
    December 18, 2017 at 5:30 am #889908
    Rikard

    Hi Jaspers,

    I don’t know to be honest, but there must be something different on that server since it’s working on your test installations. Could you try contacting your hosting provider to see if they know why the server is responding with 404 errors on those files maybe?

    Best regards,
    Rikard

    December 21, 2017 at 11:06 pm #891400
    jasperscc

    Hello Rikard,

    I finally found the cause of the issue: the difference between the main site and the test copy was the .htaccess file.
    After building it up anew the Options Panel was functioning all right again.

    Thank you for your attention and support.
    Regards, Jaspers.

    December 22, 2017 at 12:23 am #891422
    Jordan Shannon

    Hi,

    I’m glad you were able to get this solved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Options panel problem: enable to save’ is closed to new replies.