Viewing 21 posts - 1 through 21 (of 21 total)
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  • #888663

    Hi Guys,
    i need your support.
    I have no idea what is wrong.
    The Backgroundvideo is showing on Chrome, Firefox, IE but not on Safari.
    [Error] TypeError: undefined is not an object (evaluating ‘this.player.play’)
    _html5_play (shortcodes.js:1278)

    Any Idea?

    #888722

    Hey Alexander,

    Provide your WP credentials, please!

    Best regards,
    John Torvik

    #888792
    This reply has been marked as private.
    #889588

    Hi alex_ce,

    I reported this issue to our developers. They are looking into this.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #890926

    same problem here! ;-)

    #891003

    Hi,

    Please, have patience and we will return with something.

    Best regards,
    John Torvik

    #892867

    Hi John!

    Any news according to this topic?

    Regards,
    Daniel

    #893873

    Hi,

    As it is a reported issue, we are working for new updates.
    Enfold update will be published to Envato soon.

    Best regards,
    Basilis

    #899710

    Hi,
    Same problem here.
    Any idea when the enfold update will be published?

    Regards,
    Nine

    #899869

    After one month of waiting for the promised update.
    4.2.1 No solution only new problems.

    In addition to empty promises and reassuring words, will there be a solution at some point?
    That sounds a little angry, and it is.

    #901667

    Hi,

    You are right and we did missed to push that inside the update.
    Just noticed our developers again regarding it and we are pushing from our side as much as possible so it can be out on a next release.

    Again, we are really sorry we understand that it is a major issue and it requires a lot of attention.

    Best regards,
    Basilis

    #901759

    Hi Basilis,

    after the n-th customer call, I was a little emotional, sorry for that.
    As a little proof that I really appreciate your product very much my 100% German translation for 4.2.1

    Please keep us a little bit more informed about what’s going on and when we can expect an update approximate. a little bit more involved ; -)

    Best regards,
    Alex

    #903578

    Hi,

    Can you please check the published version that we have released now and let us know if the issue is also fixed on your side?
    It should.

    If not – check the update here
    exchange functions.php with this: https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_2_1/functions.php

    Best regards,
    Basilis

    #903600

    Hi Basilis,
    thanks for asking.

    I updated to Version 4.2.2 yesterday night after release. No change with the Video problem. It looks like the functions.php you linked is already updated in the Version 4.2.2, never the less i exchanged it but still not Video.

    If you would like to have a look by your own the account i send is still active.

    Best regards,
    Alex

    #903602

    This is the Error Console of Safari:
    [Log] JQMIGRATE: Migrate is installed, version 1.4.1 (jquery-migrate.min.js, line 2)
    [Log] [AVIA-LOG] Fallback Video Trigger “html5″: (avia.js, line 123)
    [Log] Object (avia.js, line 123)

    $option_container: n [<li class=”av-video-slide av-video-service-html5 av-hide-video-controls av-mute-video av-loop-video…] (1)

    $video: n [<video id=”player_431_1529107678_1316894061_html5”>] (1)

    eventsBound: true

    fallback: false

    isMobile: false

    options: {loop: 1, mute: 1, controls: “disabled”, events: “play pause mute unmute loop toggle reset unload”, videoRatio: 3.4883720930233, …}

    player: undefined

    playing: false

    pp: {active: false, to1: “”, to2: “”, set: function, attach: function, …}

    type: “html5”

    Object Prototyp

    [Error] TypeError: undefined is not an object (evaluating ‘this.player.options’)
    _html5_loop (shortcodes.js:1298)
    api (shortcodes.js:1127)
    _bindEvents (shortcodes.js:1091)
    (anonyme Funktion) (shortcodes.js:999)
    dispatch (jquery.js:3:12450)
    handle (jquery.js:3:9179)
    trigger (jquery.js:3:11579)
    trigger (jquery-migrate.min.js:2:8280)
    (anonyme Funktion) (jquery.js:3:18999)
    each (jquery.js:2:2886)
    each (jquery.js:2:851)
    trigger (jquery.js:3:18972)
    (anonyme Funktion) (shortcodes.js:1064)

    #903876

    Hi,

    Same problem here, also in 4.2.2.

    Hopefully your developers can fix the issue soon in the next update.

    Best regards,
    Roger

    #904659

    Hi!

    Thank you for the info. We’ll forward it to our developers.

    Cheers!
    Ismael

    #906846

    Hi,

    Is there any progress yet? We have been instructed by our client to solve this issue. If there is no solution within a month, we will be obligated to remove enfold and work with another theme.

    Regards, Nine

    #907106

    Hi,

    We are already working hard to release a new version, we appreciate your time and patience.

    Best regards,
    Basilis

    #910062

    Version 4.2.3 did it.

    Thank you guys.

    #910130

    Hi alex_ce,

    Great, glad you got it working and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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