Product variation images not working as they should - Support

Tagged: enfold, product image, product variation, woocommerce

Viewing 26 posts - 1 through 26 (of 26 total)

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December 12, 2017 at 12:27 pm #887876

hotspot
Participant

HI,

We are using Woocommerce and noticed a bug/error in the configuration of the theme template.
We are using a ‘variable product’, but when selecting different images for each variation of the product (product variations). The product variation images do not show in the front end. The strange thing is that when the (featured) product image is removed, then the product variation images do show. But of course we need the main product image to be set, since this image shows in the webshop overview. And it shows as initial image for the product (so when there are no options chosen and the drop down shows the no selection state ‘make a choice’).

Can you look into this and let us know how we can resolve this?

We tested this in a similar webshop configuration, but with another theme and there it works like expected.

December 13, 2017 at 10:33 pm #888577

Basilis
Inactive Moderator

Hey hotspot,

Can we see please your store as a sample and the second shop also, so we can match the reviews?

Best regards,
Basilis

December 19, 2017 at 4:37 pm #890563

hotspot
Participant

Hi Basilis,

Below the links to the 2 stores.
please advise

January 3, 2018 at 2:36 am #892679

Ismael
Moderator

Hi,

Please go to the Enfold > Shop Options panel. Set the “Product gallery” settings to the second option.

Best regards,
Ismael

February 15, 2018 at 9:34 pm #912946
aphadmin
Participant
Hi Ismael,

I am having this exact same issue. I’ve tried your recommendation of changing Enfold > Shop Options > to both default enfold product gallery & woocommerce 3.0 product gallery. Neither resolve the issue. You can view a test product online below

If you change the “color” variation you’ll see the product image isn’t changing even though each variation has it’s own seperate image. For grins I switched to default “Twentyseventeen” theme and the function works successfully. It’s something within the theme thats overriding woocommerce thats causing this issue. Please advise, thanks.
- This reply was modified 6 years, 9 months ago by aphadmin. Reason: wanted link to be private
February 16, 2018 at 5:23 am #913112

Ismael
Moderator

Hi,

@aphadmin: Please provide the login details to the site so that we can check the settings. Did you purge the cache after changing the settings?

Best regards,
Ismael

February 16, 2018 at 3:30 pm #913295

aphadmin
Participant

Yes I purged cache after changing settings. Even tried different browsers and even different devices. Still same issue. See credentials below, thanks.

February 19, 2018 at 5:55 am #914135

Ismael
Moderator

Hi,

Did you add the product variations manually? You have to create product attributes first.

// https://docs.woocommerce.com/document/variable-product/

Best regards,
Ismael

February 20, 2018 at 10:51 pm #915092

aphadmin
Participant

Hi Ismael,

I’m concerned you’re not actually looking at this problem. I provided login information, you could have easily logged in and seen that the attributes already exist for the variable product.

The issue is not Woocommerce, the issue is this theme. Please look into this with an unbias eye. The simple test of switching to default twentyseventeen theme and function working properly proves the issue is with theme. Please escalate to 2nd level theme support.

February 21, 2018 at 6:22 am #915287

Ismael
Moderator

Hi,

I’m concerned you’re not actually looking at this problem. I

There are no product attributes in your installation. The current product variations are created manually. Is that correct? You have to add some product attributes like “color” or “size” and then from that product attributes, generate the product variations.

// https://docs.woocommerce.com/document/variable-product/

Best regards,
Ismael

February 21, 2018 at 4:01 pm #915536

aphadmin
Participant

Dear kriesi support,

Can someone please assist Ismael on the issue i’m experiencing with your theme? Lets knip this issue in the butt so it doesn’t escalate more than needed.

Ismael,
The product example in question can be viewed here https://andthepuppyhowls.com/product/big-daddy-blowin-hot-short-sleeve-unisex-t-shirt/
If you were to login to the backend of this product you can CLEARLY see there are attributes for example “Color” and “Size”. Please see the screenshot here https://andthepuppyhowls.com/wp-content/uploads/2018/02/example.jpg

The VARIABLE product has ATTRIBUTES for both COLOR and SIZE and are checked for USED FOR VARIATIONS. The problem has NOTHING to do with the product and/or the product’s configuration. The issue doesn’t exist on Twentyseventeen theme, only on Enfold. PLEASE ADVISE!!

February 22, 2018 at 3:58 am #915834

Ismael
Moderator

Hi,

I’m sorry for the confusion. It turned out that the issue is caused by the mailchimp script or widget in the footer column 2. It creates an error which affects the product variation. We deactivated the widget temporarily.

Best regards,
Ismael

February 22, 2018 at 8:25 pm #916296

aphadmin
Participant

Can you please explain why that is causing issues only using the enfold theme? Ultimately the subscribe to newsletter widget was there for a reason, so people so subscribe to the newsletter. Removing the widget and not addressing the underlying issue within the theme is unacceptable. Please advise.

February 23, 2018 at 12:23 am #916434
abskevin
Participant
Hello,

I’ve been experiencing the same issues as aphadmin. I’ve deactivated every single plugin except WooCommerce but the problem still persists. I’m using the newest version of Enfold (4.2.4) and WooCommerce (3.3.3).

I had to downgrade back to Enfold 4.2.3 so my variation images will work.

I’ll be following this thread until a solution arises.
- This reply was modified 6 years, 9 months ago by abskevin.
February 23, 2018 at 12:40 am #916442

aphadmin
Participant

There is definitely something in the theme that is causing this problem. Simply want theme support to simply acknowledge the issue, take extreme ownership of the problem it’s causing more than 1 customer, and investigate. Thanks in advance support.

February 25, 2018 at 6:39 pm #917488

Basilis
Inactive Moderator

Hi,

Yes, we do all those ( acknowledge, take extreme ownership etc ) and we have defined where the issue is
so we have reported the issue to our developers and they will do take a look at it.

Thank you

Best regards,
Basilis

February 27, 2018 at 4:01 pm #918517

aphadmin
Participant

Thank you Basilis, I appreciate your reply and for putting our minds at ease. As long as you’re aware and are looking into it, thats all we can ask of you. Have a great day!

February 28, 2018 at 8:24 pm #919248

Basilis
Inactive Moderator

Hi,

Thank you for your kind words!
We will keep update through the change log!

Best regards,
Basilis

March 6, 2018 at 10:35 pm #922537

abskevin
Participant

Hi Aphadmin, I don’t know if you’ve tried it but the recent update of Enfold and WooCommerce has fixed the variation image issues I had.

March 7, 2018 at 11:56 am #922880

Victoria
Inactive Moderator

Hi abskevin,

Glad to hear that!

If you need further assistance please let us know.
Best regards,
Victoria

March 21, 2018 at 2:32 am #930213

Tflores87
Participant

Actually, as a result of abskevin’s advice, I realized that the Child Theme folder of WooCommerce (with a few custom files/overwrites contained within) must have been out of date, so I updated it, along with following Ismael’s recommendation of changing the Product Gallery to the “WooCommerce 3.0 Product Gallery” option, and it corrected the issue.

However, on my end, you must use the “WooCommerce 3.0 Product Gallery” to be able to view the Product Variation Images. Unfortunately, by choosing the “WooCommerce 3.0 Product Gallery” option, this changes the behavior of the Lightbox Modal Window of the image. The user can only utilize a hovering magnifying glass approach instead of being able to click and enlarge the image as a whole (clicking the Magnifying Icon does nothing). While I like the Magnifying Cursor Approach, is there a way to make the Magnifying Glass Icon-enlarge the image as a whole (it’s clickable but does nothing? I appreciate your time!

March 21, 2018 at 5:28 am #930277
Ismael
Moderator
Hi,

@Tflores87: Please try this code in the functions.php file.
```
add_action( 'after_setup_theme', 'ava_remove_custom_gallery', 100 );
function ava_remove_custom_gallery() { 
    remove_theme_support( 'wc-product-gallery-zoom' );
    remove_theme_support( 'wc-product-gallery-lightbox' );
}
```
It’s going to disable the default zoom and lightbox feature.

Best regards,
Ismael
March 21, 2018 at 6:08 am #930319

Tflores87
Participant

Hi Ismael,
Thanks for the response- it’s good to be back in contact with you all. I didn’t notice any changes in the behavior after adding the code to the functions.php file.

All of my products are set up the same and you can review one, for example, at the following link:
https://kingsdesigns.com/product/suspension-bridge/

March 21, 2018 at 6:56 am #930355

Ismael
Moderator

Hi,

@Tflores87: Thank you for the update. Please create a new ticket and post the site url with the login credentials. We would like to check it.

Best regards,
Ismael

March 21, 2018 at 7:02 am #930364

Tflores87
Participant

I will certainly do that. Thanks!

March 21, 2018 at 1:05 pm #930552

Ismael
Moderator

Hi,

Awesome. We will close this thread for now. :)

Best regards,
Ismael
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