I added my Google Analytics Tracking Code in the theme options but somehow it seems that analytics is not tracking the site.
Hey bremerlloyd,
Is it being recognized as installed at all on the google dash? Also how long has it been since you added it? You need at least 24 hrs.
Best regards,
Jordan Shannon
Hi Jordan,
I added it already weeks ago.
Yes, it installed as the tracking code was working on the webpage which is replaced by this webpage.
Hi,
So if I’m understanding correctly this is a new page? Was the old page Enfold based as well?
Best regards,
Jordan Shannon
No, the old was on NEOS
Hi,
You need to follow Enfold method for adding the code via Enfold Options.
Best regards,
Jordan Shannon
I did. Please log in to our website and doublecheck
Hi,
I believe that the issue is that this code was originally on another platform. Are you able to generate another instance of the tracking code specifically for the Enfold install.
Best regards,
Jordan Shannon
I added a new analytics account and now its working
Hi,
Great! I’m glad you were able to get this corrected. If you need additional help, please let us know here in the forums.
Best regards,
Jordan Shannon