Viewing 5 posts - 1 through 5 (of 5 total)
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  • November 29, 2017 at 10:57 pm #883209
    web6s

    Hi everyone

    My site was up and running a few minutes ago and then I tried to install Zopim (Zendesk) chat widget code in the header.php file. This is something I have done a few times with no issues. After doing this on my main site everything went black. I went back to the header.php file and removed the code but this did not resolve the issue. I also deleted the theme and re-uploaded it through FTP but this also did not work.

    Please help.

    URL in private content.

    • This topic was modified 6 years, 12 months ago by web6s.
    November 29, 2017 at 11:02 pm #883211
    web6s

    I know replying to this will bump it down but I have an update.
    I removed google analytics tracking code from the theme settings area and the site went back up. When I try to re-add this code, or add it to the theme header.php file it goes black again.

    Any ideas?

    November 30, 2017 at 12:58 am #883260
    Jordan Shannon

    Hi,

    Perhaps its incompatible with another plugin. Try and disable the other active plugins and add it.

    Best regards,
    Jordan Shannon

    November 30, 2017 at 8:36 pm #883557
    web6s

    Thanks for the reply Jordan
    We did try disabling all plugins but that did not resolve the issue. If I provide log in information could the Kreisi team have a look?

    November 30, 2017 at 9:36 pm #883567
    Yigit

    Hi!

    Please post FTP and WP logins here privately. We would need FTP logins to access theme files on your server :)

    Best regards,
    Yigit

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