Tagged: 

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • November 29, 2017 at 12:13 am #882939
    mbroooshkey

    Hi,

    I’ve logged in to edit a page as I normally do. I see the Avia Layout Builder section, but the content that I generally see (my sections, my menus, etc) is not loading, instead I see a continuous loading icon. I need to update my content. Please assist.

    November 30, 2017 at 7:02 pm #883528
    mbroooshkey

    Anybody? Please, the problem described above persists.


    @Yigit    , you’ve helped me before. Any thoughts on a resolution?

    November 30, 2017 at 7:18 pm #883541
    Yigit

    Hi!

    Please post WP admin logins here privately so we can look into it :)

    Cheers!
    Yigit

    November 30, 2017 at 7:20 pm #883544
    victoriasymphony

    Hello,

    I wonder if you are having the same issue I am with the same symptoms.

    If in Chrome you open the Inspector (Right click and select inspect) – watch the Network tab while you reload the editor page.

    Do you see a few errors (HTTP 406) with connections to /wp-admin/admin-ajax.php.

    Under those errors if you click on them and go to the Response tab is Mod Security referenced?

    November 30, 2017 at 10:38 pm #883589
    mbroooshkey
    This reply has been marked as private.
    November 30, 2017 at 10:57 pm #883596
    Yigit

    Hi!

    Could you please switch user role to administrator? :)

    Cheers!
    Yigit

    November 30, 2017 at 11:23 pm #883603
    mbroooshkey

    Done @yigit

    November 30, 2017 at 11:57 pm #883634
    Yigit

    Hey,

    Installing the theme from WordPress dashboard failed. Could you please post FTP logins here privately as well so we can try installing it via FTP?

    Best regards,
    Yigit

    December 1, 2017 at 12:14 am #883647
    mbroooshkey
    This reply has been marked as private.
    December 1, 2017 at 12:53 am #883654
    mbroooshkey

    Hi there @yigit

    Were you able to get in?

    December 1, 2017 at 1:34 am #883661
    mbroooshkey

    @Yigit

    Not trying to be a pest, but site has now been down 1.5 hours. Can you please confirm you have ftp access? Site is for a company in US time zone and relies on customers accessing this time of day.

    Thank you,
    Michael

    December 1, 2017 at 4:46 pm #883941
    mbroooshkey

    Hi there,

    Are any moderators able to please look into this? You’ve deleted the theme files and asked for creds to FTP the theme files back, which I provided. My site is still down and has been now for 15+ hours. Please help ASAP.

    Thank you,
    Michael

    December 1, 2017 at 9:39 pm #884007
    mbroooshkey

    @TeamKriesi

    @Basilis     @Mike @Ismael

    Really sorry to bring others into this, but I need help. A moderator has deleted my enfold theme folder and attempted to reinstall via the wp interface. Apparently this didn’t work, and he asked for my FTP creds to FTP the them back. This was almost 20 hours ago and I haven’t had a reply – site still is not up.

    This is quite serious for me. The website is down. I’m concerned because I haven’t even had a response from him since I provided FTP details.

    December 3, 2017 at 12:56 am #884217
    Mike

    Hi,
    Sorry for the late reply, it seems your site is up and running, but the login is not working.
    Has this been resolved?

    Best regards,
    Mike

  • Author
    Posts
Viewing 14 posts - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.