Viewing 20 posts - 1 through 20 (of 20 total)
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  • November 24, 2017 at 6:15 pm #881356
    Damien

    Hi,
    I started a topic over here for about a month ago regarding the same problem. I did get help from Mike the moderator. And It looked like everything worked fine after Mike helped me with the update.

    Now when I took a look at the update version of our enfold , I noticed that the version is still an old version of enfold (4.0.2). Could some please help me to update our theme to the latest one.

    I have also tried to update our Enfold theme manually without any success. Thank you! I’m getting an “Error Processing”

    Thank you!
    Best regards,
    Damien

    November 25, 2017 at 7:08 am #881496
    Nikko

    Hey Damien,

    I’ve checked the backend and the parent theme is broken. Please update enfold via ftp:

    Update Theme Files with FTP

    for complete documentation on updating the theme: https://kriesi.at/archives/the-complete-guide-to-updating-enfold

    Best regards,
    Nikko

    November 26, 2017 at 12:41 am #881808
    Damien

    Hi Nikko,

    Thank you for that! I will test it now.

    Best regards,
    Damien

    November 26, 2017 at 4:38 pm #881908
    Nikko

    Hi Damien,

    You’re welcome. Let us know how it goes :)

    Best regards,
    Nikko

    December 2, 2017 at 3:33 pm #884136
    Damien

    Hello Nikko,
    Thank you for your advice! I have tried and tried to update our enfold using info from the link https://kriesi.at/archives/the-complete-guide-to-updating-enfold without any results. I really don’t know where I’m failing. Could you please help?

    Best regards,
    Damien

    December 5, 2017 at 12:23 am #884884
    Nikko

    Hi Damien,

    Sure, I have checked using the ftp access you gave however can you give us ftp access for the whole site, atleast we could check wp files.

    Best regards,
    Nikko

    December 6, 2017 at 12:51 pm #885553
    Damien

    Hi NIkko,

    Of course.

    Best regards,
    Damien

    December 7, 2017 at 11:43 am #886022
    Nikko

    Hi,

    Thanks for providing the access, however I could only see a few files but not the whole directory, This is what I can only see (private content).

    Best regards,
    Nikko

    December 7, 2017 at 2:35 pm #886101
    Damien

    Hi Nikko,
    Thats strange. I have just tried the same credentials see the “printscreen”

    Best regards,
    Damien

    December 10, 2017 at 11:28 pm #887166
    Basilis

    Hi,

    Can I ask one thing – why you do not update enfold through FTP, you have any problems?

    Best regards,
    Basilis

    December 11, 2017 at 12:07 am #887170
    Damien

    Hi,

    Yes I have tried thru FTP couple of times without any success. I’m just getting a blank white screen…why is this happening?

    Best regards,
    Damien

    December 11, 2017 at 3:51 am #887203
    Nikko

    Hi Damien,

    I have checked it again and I can see the entire directory now and I think the theme files were not on the proper location, it’s now fixed and in version 4.2, let us know if you need further assistance :)

    Best regards,
    Nikko

    December 11, 2017 at 2:40 pm #887423
    Damien

    Hi Nikko!

    I can see that you have made changes. But for somereason when aI try to login in to our admin page I’m forwared to our front page. I’m getting an error message: ERR_TOO_MANY_REDIRECTS

    Best regards
    Damien

    • This reply was modified 6 years, 11 months ago by Damien.
    December 12, 2017 at 5:41 am #887713
    Nikko

    Hi Damien,

    I have tried logging in to your site and it works well on my end (screenshot in private content).

    Best regards,
    Nikko

    December 12, 2017 at 2:23 pm #887940
    Damien

    Hi Nikko!
    Very strange. When I try to login to our wp-admin loging “see print screen” I end up in the regular login for ous customers and not the wordpress loging. why is this happening?

    Also when I’m loged in to our dasboard an error message pops up
    Warning: Narrowing occurred during type inference. Please file a bug report on bugs.php.net in /home/mysafesv/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/layerslider.php on line 64

    The third issue that we have is the media files…..none of our media files shows up unless we list them up, the grid mode dosent work, any ideas why? Thanks!

    Best regards
    Damien

    December 12, 2017 at 4:06 pm #887985
    Victoria

    Hi Damien,

    You need to disable debug mode.
    Here is how to do it

    Debugging WordPress: How to Use WP_DEBUG

    If you need further assistance please let us know.
    Best regards,
    Victoria

    December 12, 2017 at 4:48 pm #888002
    Damien

    Hi Victoria!
    My debud mode is disabled. See the image. Mine is set to : define(‘WP_DEBUG’, false)

    Best regards,
    Damien

    December 13, 2017 at 9:52 am #888250
    Nikko

    Hi Damien,

    Can you try to downgrade your version of php from 7.1 to 7.0? there are some issues with layerslider and php 7.1, this might help fix the problem.

    Best regards,
    Nikko

    December 13, 2017 at 5:56 pm #888491
    Damien

    Hi Nikko!
    Thank you for that help!

    I downdraded our PHP from 7.1 to 7.0 and this solved our issue 2 and 3. The issue still remains with loging in to our dasboard directly from http://www.xxxx.xx/wp-admin this takes you directly to our customer loging istead.

    Best regards,
    Damien

    • This reply was modified 6 years, 11 months ago by Damien.
    December 15, 2017 at 5:15 am #889188
    Nikko

    Hi Damien,

    Can you try to disable all your plugins and check again, if that works, enable them one by one to know which plugin causes the issue. Let us know if this helps.

    Best regards,
    Nikko

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