Viewing 13 posts - 1 through 13 (of 13 total)
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  • November 22, 2017 at 9:45 pm #880456
    tonyshanks

    I love this theme, and I have used on several sites, but it has a bad habit of timing out. Have you fixed this issue, or do you plan on fixing this bug? If not, I will have to switch themes and cannot continue to recommend this theme to potential buyers.

    November 22, 2017 at 10:04 pm #880469
    Yigit

    Hi,

    Thanks for contacting us!

    Please be informed that this is not a theme related issue. Please contact your hosting provider and ask them to increase “max_execution_time” value :)

    Best regards,
    Yigit

    November 22, 2017 at 10:09 pm #880474
    tonyshanks

    They have done that. It still times out. It’s the only theme I am using that times out. Please advise.

    November 22, 2017 at 10:23 pm #880480
    Yigit

    Hi!

    Can you please post temporary admin logins here privately and let us know how we can reproduce the issue?

    Regards,
    Yigit

    November 28, 2017 at 10:32 pm #882898
    tonyshanks
    This reply has been marked as private.
    November 29, 2017 at 8:07 pm #883155
    Victoria

    Hi tonyshanks,

    Which page is spinning? Or do you mean the Advanced Layout Builder when editing the page?

    Best regards,
    Victoria

    November 29, 2017 at 8:18 pm #883164
    tonyshanks

    Yes. Any time I try and edit the Home Page, the Advanced Layout Editor takes forever to appear, when it even does.

    November 30, 2017 at 1:59 am #883268
    victoriasymphony

    Hello,

    I think we are experiencing the same issue. The Avia Layout Builder will show a spinning indicator in the Editor.

    I have troubleshoot this to a Mod_security error on the /wp-admin/admin-ajax.php

    Are you seeing some of the network request on the edit page getting blocked with a HTTP 406 error code?

    The rule being triggered is:

    ModSecurity: Access denied with code 406 (phase 2). Pattern match “\\\\b(?:(?:s(?:ys(?:(?:(?:process|tabl)e|filegroup|object)s|c(?:o(?:nstraint|lumn)s|at)|dba|ibm)|ubstr(?:ing)?)|user_(?:(?:(?:constrain|objec)t|tab(?:_column|le)|ind_column|user)s|password|group)|a(?:tt(?:rel|typ)id|ll_objects)|object_(?:(?:nam|typ)e|id) …” at ARGS:text. [file “/usr/local/apache/conf/modsec2.user.conf”] [line “74”] [id “950904”] [msg “Blind SQL Injection Attack”] [data “substr”] [severity “CRITICAL”] [tag “WEB_ATTACK/SQL_INJECTION”] [hostname “SERVERNAME_HERE”] [uri “/wp-admin/admin-ajax.php”]

    This is a recent issue, have you heard of it.

    Our shared web host cannot whitelist this rule for us ;-(

    November 30, 2017 at 6:48 am #883284
    tonyshanks
    This reply has been marked as private.
    November 30, 2017 at 8:36 am #883293
    tonyshanks
    This reply has been marked as private.
    December 2, 2017 at 4:16 pm #884144
    Mike

    Hi,
    Did you make changes to your mod_sec, or did your site update to WP v4.9.1?
    I was able to make changes to your homepage with no issues, and change back.
    Please check and advise if you still have issues.

    Best regards,
    Mike

    December 2, 2017 at 6:07 pm #884160
    tonyshanks
    This reply has been marked as private.
    December 2, 2017 at 6:14 pm #884162
    Mike

    Hi,
    Typically your host does that for you.
    Are you still having the same issue?

    Best regards,
    Mike

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