Viewing 13 posts - 1 through 13 (of 13 total)
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  • November 17, 2017 at 7:48 pm #878276
    NicomIT

    Yesterday I noticed half a page was missing on a website I am working on. I thought it was odd because it would have been hard for me to accidentally delete everything as what is missing is in multiple containers/layout elements. So I started to rebuild the page and it was going okay until I started noticed things not displaying correctly. Both when the page is viewed in the browser as well as how the containers/layout elements are displaying in the WordPress editor.

    The only thing I can think of is I updated to WordPress 4.9 and also updated all the plugins used by the website, along with the theme. I am using Enfold 4.2 now.

    Have you heard of anyone else having issues like this? Any help would be great.

    November 19, 2017 at 5:19 am #878706
    Rikard

    Hey NicomIT,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where and how we can reproduce the problem.

    Best regards,
    Rikard

    November 20, 2017 at 3:23 pm #879151
    NicomIT

    Sure thing. All the info you should need is below. The home page is the main area I am seeing the issue. There was quite a few more elements below the “What kind of event or festival are you looking for?” section and they are now missing. I included a link to a prototype of the website that showings what has disappeared.

    • This reply was modified 6 years, 12 months ago by NicomIT.
    November 20, 2017 at 9:03 pm #879345
    NicomIT

    I should also mention that this is a copy of the website, so you can feel free to add some random containers/elements/templates to the home page to try and see what is happening. When I was trying to rebuild the areas missing from the home page, they started to disappear again. So adding some things might result in you seeing that problem.

    November 21, 2017 at 9:33 am #879572
    Victoria

    Hi NicomIT,

    Could you please enable the Advanced Layout Builder debug mode. Here is how to do it: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Looks like rendering breaks after the section with the code block.

    Best regards,
    Victoria

    November 21, 2017 at 2:43 pm #879740
    NicomIT

    Hi Victoria,
    I added the code to enable that. But can’t see anything displayed in the new field when editing the page that would cause issues. If you could have a look that would be great. I’m kind of stuck and have a deadline I’m working towards and can’t work on the website if containers and layout elements I add to the website keep disappearing.

    Thanks!

    November 22, 2017 at 3:05 pm #880307
    NicomIT

    Hi, I was just wondering if anyone had a chance to look into this further. Thanks.

    November 24, 2017 at 4:13 pm #881264
    NicomIT

    It’s been a few days and I haven’t heard anything. Is anyone able to look into this?

    November 24, 2017 at 10:32 pm #881416
    Basilis

    Hi,

    We cant see invision page and we can not check what is not disabled, because after loading your page, I can see most things live

    Best regards,
    Basilis

    November 27, 2017 at 3:34 pm #882252
    NicomIT

    Hi Basilis,
    While I was waiting for a reply/someone to review the issue, I tried adding some of the containers back into the home page on the copy of the website I sent you to see if they would stay on the page. So that is why you can see the things I previously said had disappeared off the page. As I mentioned before, it was the containers/elements below the “What kind of event or festival are you looking for?” section that were having issues. So feel free to try editing the page, the items below that or adding some new containers to see what happens.

    I have a separate copy of the website I am working on that uses the domain for the website, but only I can see that since I have the IP for the development server where it’s hosted added to my .hosts file. I have continued to work on that copy of the website and rebuilt the home page. So far it has worked okay and I haven’t had the issue happen again. I’m hoping there was just something in one of those containers that was causing the issue and I eliminated that when I rebuilt things.

    November 30, 2017 at 12:09 pm #883344
    Ismael

    Hi,

    Did you add any html tags prior to the issue? It’s possible that the tags were not closed properly and it broke the structure of the advance layout builder, cutting off the contents below the said tags.

    Best regards,
    Ismael

    November 30, 2017 at 2:29 pm #883435
    NicomIT

    Hi Ismael,
    In a couple code block areas, yes there was some html. But I checked to make sure there weren’t any close tags missing and it didn’t appear that was an issue. After I rebuilt the parts of the page that were missing, things seem to be okay now. So I think we might as well not look further into things unless it happens again.

    Thanks for the follow-up.

    December 1, 2017 at 9:05 am #883768
    Ismael

    Hi,

    Alright. Please open a new thread if you encounter the issue again. Thank you for using Enfold.

    Best regards,
    Ismael

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