Viewing 6 posts - 1 through 6 (of 6 total)
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  • November 17, 2017 at 1:59 pm #878056
    PLAIN_IT_AG

    Dear Kriesi Team
    We made on our testplattform an update from the Enfold-Version Number 3.6.1 to the Enfold-Version Number 4.2. We got some problems with this update – there are some postponements in the frontend – this problem we handeled by us. But there is also a problem in the backend – in the textboxes we have now the title in english and german lay on top of each other.

    Thanks for your answer
    Regards
    Barbara Aeschlimann

    November 17, 2017 at 3:50 pm #878130
    Jordan Shannon

    Hey PLAIN_IT_AG,

    Are you running any plugins that may be causing a conflict? Try disabling all active plugins.

    Best regards,
    Jordan Shannon

    December 4, 2017 at 12:23 pm #884608
    PLAIN_IT_AG

    Dear Jordan Shannon
    Unfortunately it must be a bug in the theme of you. I disabling all active plugins first, after that I looked in the Boxes – there is no Problem. The I made the update of the theme and after the update we have the Problem in the backend. We have installed the wordpress in german, is there maybe a Problem?
    Thanks for your quick answer – we have realy a Problem.

    Best regards,
    Barbara

    December 4, 2017 at 12:24 pm #884609
    Yigit

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Yigit

    December 4, 2017 at 4:04 pm #884673
    PLAIN_IT_AG

    Good afternoon
    It i’s not so easy to give you an account that you can go in and have a look – I need the ok of the management. If I get this I will send you the login dates.
    Best regards,
    Barbara

    December 4, 2017 at 4:23 pm #884680
    Jordan Shannon

    Hi,

    Thank you. This is only so we can better troubleshoot the problem.

    Best regards,
    Jordan Shannon

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