Viewing 19 posts - 1 through 19 (of 19 total)
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  • November 17, 2017 at 12:23 pm #878026
    datadirt

    Dear Enfold team,

    I updated to WP 4.9 and the latest Enfold version yesterday. Since the update, the Avia editor isn’t loading (the preloader shows up and keeps preloading indefinitely).

    I emptied browser and wp cache and tried with Chrome/Firefox. Didn’t change anything about the plugin configuration.

    Do you have any ideas what might cause the disturbance?

    greetings,
    Ritchie

    November 17, 2017 at 12:31 pm #878031
    datadirt

    PS: I also tried deactivating *all* plugins, but that didn’t solve the problem.

    November 17, 2017 at 4:10 pm #878141
    Jordan Shannon

    Hi,

    Are you using PHP7 or as close to it as you can get?

    Best regards,
    Jordan Shannon

    November 17, 2017 at 5:07 pm #878201
    datadirt

    Hi Jordan,

    no, I’m currently using PHP 5.6.32 – do I have to update?

    UPDATE: Just updated php to 7.1.11 – still the same problem.

    greetings,
    Ritchie

    • This reply was modified 7 years ago by datadirt.
    November 17, 2017 at 5:50 pm #878216
    nunop

    Same problem here. Please need help ASAP my client is waiting…

    November 17, 2017 at 6:54 pm #878248
    Victoria

    Hi Ritchie,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    November 17, 2017 at 6:55 pm #878249
    Victoria

    Hi nunop,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look (but in a separate thread)?

    Best regards,
    Victoria

    November 17, 2017 at 9:55 pm #878306
    datadirt

    Hi Victoria,

    yes of course. Thank you for the quick answer! Feel free to deactivate all plugins – I tried, but to no avail.

    Also, I noticed that since the update my contact form (super forms) is loading correctly when logged out, but not when I’m logged in:

    Kontakt | Nachricht an Ritchie Pettauer

    I don’t know if it’s the same issue, but it surfaced at the same time.

    thx a bunch,
    Ritchie

    November 18, 2017 at 1:02 am #878334
    DGRComms

    This is happening to me to and I have seem other treads with the same issue.

    November 18, 2017 at 1:08 am #878336
    DGRComms

    I cleared my cache as I read that could be the problem on another tread and it worked although I have to alternate between Default Editor and Advance Editor to get it to work.

    November 18, 2017 at 8:45 am #878410
    datadirt

    @DGRComms I deleted my browser cache, didn’t help though either.

    November 18, 2017 at 1:46 pm #878560
    datadirt

    @Victoria Any news? I’m really at the end of my rope here.

    November 18, 2017 at 3:25 pm #878575
    nunop

    I saw it other thread. It’s abou the language in “settings”
    In my case I changed from “portuguese AO” to “portuguese” and it works fine.
    I think its about the “normal” language vs somo kind of “special” language.

    It’s working fine for me.

    thank you all.

    November 18, 2017 at 5:05 pm #878587
    datadirt

    @nunop THANK YOU SO MUCH!!! That was indeed it – I was using “German formal”, switching back to normal German did the trick. That’s really the last thing I’d have thought of.

    Dear Enfold team, PLEASE fix this – I did custom translations for a couple of my plugins and I need the formal version. Standard German uses informal language that is seen as not quite acceptable in business context.

    • This reply was modified 7 years ago by datadirt.
    November 19, 2017 at 7:15 pm #878819
    cherrmann

    https://core.trac.wordpress.org/ticket/42574

    November 19, 2017 at 7:35 pm #878822
    datadirt

    So it’s WP after all – sorry for blaming Enfold ;)

    November 20, 2017 at 4:18 pm #879190
    Victoria

    Hi datadirt,

    We did not get a chance to follow up since the thread was constantly updated by all these comments. Hopefully, there will be a fix soon.

    Best regards,
    Victoria

    November 20, 2017 at 6:33 pm #879272
    datadirt

    Hi Victoria,

    I inserted the fix posted on the WordPress bugtracker following @cherrman’s link – with the next WP update, things should be back to normal :)

    thanks for helping,
    Ritchie

    November 20, 2017 at 9:03 pm #879346
    Jordan Shannon

    Hi,

    Thanks for keeping us informed in this issue.

    Best regards,
    Jordan Shannon

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