Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • November 15, 2017 at 11:26 am #877046
    Rosa
    Guest

    Hello,
    We have installed the Enfold theme for a year, but we haven’t the Purchase Code and we can’t update the theme.
    – How we can get it?

    Another thing:
    When a new client accesses “My Account” and wants to register, the “Register” button does not work.
    – How can it be solved?
    We look forward to your answers.
    Thanks.

    November 16, 2017 at 1:54 pm #877523
    Yigit

    Hi Rosa!

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Regards,
    Yigit

    November 17, 2017 at 6:53 pm #878246
    Rosa
    Guest

    Hi Yigit,
    We have contacted our developer and can’t give us the purchase code or the API key.

    If we have to buy Enfold again to have access to support, we need to resolve the following questions:
    – What is the prize?
    – Is it compatible with the latest versions of wordpress and woocommerce?
    – Will the purchase code and the API key be valid for more than one web of our property?
    – Is the license forever or should it be renewed (payable) periodically?

    We await your response to proceed.

    Regards,
    Rosa

    November 18, 2017 at 2:07 pm #878565
    Rikard

    Hi,

    1. $59. themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

    2. Yes it’s compatible with WordPress core and WooCommerce.

    3. One license is only valid for one domain, but you can have several sites on the same domain.

    4. License for the theme is for life, but support you need to extend every 6 months or 1 year.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.