Viewing 20 posts - 1 through 20 (of 20 total)
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  • November 8, 2017 at 4:11 am #873967
    Damien

    Hello guys and girls!
    I have this issue with my WooCommerce where I can’t view any of the product pages they are all blank. I have been trying to google 4 an answer without any results.
    I can see the the products and adding is no problem either, the problem comes when you click on the “product details” this is where the blank page shows up instead of the product information.

    Any idea where the problem might be? Thank you!

    Best regards,
    Damien

    • This topic was modified 7 years ago by Damien.
    November 9, 2017 at 5:36 am #874409
    Rikard

    Hey Damien,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 9, 2017 at 1:28 pm #874635
    Damien

    Hey Rikard,
    Yes, of course.

    Best regards,
    Damien

    November 10, 2017 at 6:21 am #875006
    Rikard

    Hi,

    Thanks for the details, though they are not working. Could you check and verify please? Also check the the login URL in your last reply, it’s not working.

    Best regards,
    Rikard

    November 10, 2017 at 1:15 pm #875137
    Damien

    Hi Rikard,

    Strange, please try again. I tried the credentials and they work.

    Best regard,
    Damien

    November 12, 2017 at 12:28 am #875618
    Mike

    Hi,
    Try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    Best regards,
    Mike

    November 12, 2017 at 2:21 pm #875741
    Damien

    Hi there,
    I downloaded Meks Quick Plugin Disabler pluging and used it to disable all the plugings but this did not work for me, the single product page is still blank.

    Best regards,
    Damien

    November 13, 2017 at 6:24 am #875966
    Rikard

    Hi,

    Thanks for that, something seems to be wrong with your parent theme:

    Broken Themes
    The following themes are installed but incomplete.

    Name Description
    Enfold Child The “enfold” theme is not a valid parent theme.

    Could you try reinstalling the parent and child?

    Best regards,
    Rikard

    November 15, 2017 at 7:04 pm #877187
    Damien

    Hi,
    I have tried to reinstall it without any results. I’m not quite sure where I’m failing….Any suggestions?

    Best regards,
    Damien

    November 16, 2017 at 7:54 pm #877702
    Victoria

    Hi Damien,

    You’re running Enfold 4.0.2 and the most recent is 4.2. Do you mind updating the theme?

    Best regards,
    Victoria

    November 17, 2017 at 6:08 pm #878226
    Damien

    Hi Victoria!
    I know that and I have tried to update it to 4.2 it without any success. For some reason it wont let me update. I really don’t know where I’m failing :(

    Best regards,
    Damien

    November 19, 2017 at 10:27 pm #878879
    Basilis

    Hi,

    It seems that you do not have enough web space so the update is not going through.
    Please contact your hosting provider

    Best regards,
    Basilis

    November 20, 2017 at 3:29 pm #879157
    Damien

    Hi Basilis,
    I just got back from my hosting provider, and recording to them we have 150 GB space and are only using 30 GB of it. What kind of error message are you getting?

    Best regards,
    Damien

    November 21, 2017 at 9:44 am #879579
    Victoria

    Hi Damien,

    Was about to check the WordPress admin again, could not either login or have a look at the website. Did you bring it down?

    Please check for the values from this thread
    https://kriesi.at/support/topic/failed-to-load-resource-the-server-responded-with-a-status-of-403-forbidden/#post-798773

    Best regards,
    Victoria

    • This reply was modified 6 years, 12 months ago by Victoria.
    November 21, 2017 at 11:35 am #879656
    Damien

    Hi Victoria,
    No I did not. I see thou that your URL is not correct. Please try with the bellow URL.

    Best regards,
    Damien

    November 23, 2017 at 5:26 pm #880792
    Victoria

    Hi Damien,

    Here is a fix for the old version

    Warning: Missing argument 3 for avia_woocommerce_gallery_thumbnail_description()

    But you need to try to update your theme via FTP.

    Best regards,
    Victoria

    November 23, 2017 at 11:42 pm #880970
    Damien

    HI there,

    I followed the introductions provides by Mr Nikko the moderator without any success and I still did not solve my problem. Could you please help?

    Best regards,
    Damien

    November 24, 2017 at 2:54 pm #881216
    Victoria

    Hi Damien,

    Before I posted the thread here, I put the code in the functions.php on your website and the products started showing. Can you insert this code via FTP, please, and let us know if that worked.

    Best regards,
    Victoria

    November 24, 2017 at 5:46 pm #881338
    Damien

    Hi Victoria,
    It worked thank you soo much Victoria for you help!

    Best regards,
    Damien

    November 24, 2017 at 7:01 pm #881370
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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