Viewing 15 posts - 1 through 15 (of 15 total)
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  • November 3, 2017 at 2:08 am #871901
    mbellush

    I updated Enfold Theme on my site today and my entire site crashed and won’t come up.
    I’m also unable to log back in to the back-end of WordPress to try to update Enfold again.
    Any suggestions on how to resolve an issue like this?

    November 3, 2017 at 4:26 am #871936
    Jordan Shannon

    Hey mbellush,

    Are you receiving any kind of error on the page?

    Best regards,
    Jordan Shannon

    November 3, 2017 at 4:34 am #871949
    mbellush

    Yes. I get the same errors whether I browse to one of the pages of the site or I try to login to the WordPress backend.

    November 3, 2017 at 4:36 am #871952
    mbellush

    I think it’s the same errors that everyone would see when they go to the URL.

    November 3, 2017 at 4:37 am #871954
    Jordan Shannon

    Hi,

    Have you gone into the plugins folder and removed wp-super-cache?

    Best regards,
    Jordan Shannon

    November 3, 2017 at 4:39 am #871958
    mbellush

    No. How can I do that since I can’t access plugins through the WordPress admin panel?

    November 3, 2017 at 4:45 am #871962
    Jordan Shannon

    Hi,

    This would have to be done via ftp, or through your site host control panel.

    Best regards,
    Jordan Shannon

    November 3, 2017 at 5:02 am #871970
    mbellush

    I deleted WP Super Cache through C-panel. The site is still down and I’m still unable to access wordpess admin.
    I’m getting a slightly different error list now.

    November 3, 2017 at 8:21 am #872015
    Jordan Shannon

    Hi,

    No that the plugin was removed, please try installing a fresh copy of the theme.

    Install Enfold over FTP

    Best regards,
    Jordan Shannon

    November 3, 2017 at 1:28 pm #872135
    mbellush

    How would that affect the existing website? Should I lose all of my existing website that I had built?

    November 3, 2017 at 2:33 pm #872156
    Jordan Shannon

    Hi,

    As for what is in the database that will be safe. You will want to make a back-up of your current theme so that you can save any custom css, template changes, etc.

    Best regards,
    Jordan Shannon

    November 3, 2017 at 4:17 pm #872211
    mbellush

    See private content?

    November 6, 2017 at 3:23 pm #873092
    Victoria

    Hi mbellush,

    The content is still there, you did not lose anything.
    Some files are missing after update, you can try to upload these folders first
    Image 2017-11-06 at 15.22.15.png

    And if it does not help, please update the whole theme via FTP.

    Best regards,
    Victoria

    November 6, 2017 at 3:51 pm #873109
    mbellush

    If I upload the whole theme via FTP, will I then have to rebuild the entire site and all the pages?

    November 6, 2017 at 5:00 pm #873165
    Jordan Shannon

    Hi,

    No those updates will are saved to the DB. This is just a theme update. As always though, please be sure to back-up everything before making such change.

    Best regards,
    Jordan Shannon

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