Viewing 19 posts - 1 through 19 (of 19 total)
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  • October 27, 2017 at 2:39 am #869370
    bkelsey23

    When trying to upload jpg or png images in the media area with some photos I get this HTTP error. I am staying under the 32MB size requirement but some of the photos have a large resolution size. Does this matter? Can someone help me with why this is happening, please? Thanks.

    October 29, 2017 at 8:46 pm #870207
    Mike

    Hey bkelsey23,
    Try going to the LayerSlider and look in system status, if you have errors like this please take a screenshot.
    2017-10-29_140517

    Best regards,
    Mike

    November 1, 2017 at 9:30 am #871105
    bkelsey23

    I got this first.

    Bobbie

    November 1, 2017 at 9:32 am #871107
    bkelsey23

    Here is the screen shot for the Layer Slider Mike. Hope you can see it as this forum is not user friendly to send photos.

    November 1, 2017 at 9:33 am #871108
    bkelsey23

    This is the error I received the first time I tried to upload a image to the Enfold theme. Thanks.

    November 1, 2017 at 2:51 pm #871257
    Rikard

    Hi,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also let us know how to reproduce the error in question.

    Best regards,
    Rikard

    November 1, 2017 at 11:56 pm #871459
    bkelsey23

    What email should I use for the temporary login? The plugin is asking for this information. Thanks.

    Bobbie

    November 2, 2017 at 2:35 pm #871679
    Rikard

    Hi Bobbie,

    You can use one of you own, or (Email address hidden if logged out) . All we need is the user and password to be able to login though, make sure that you post those details in private so that all moderators can access them. Don’t forget the login URL either :)

    Best regards,
    Rikard

    November 3, 2017 at 10:39 am #872082
    hbourdillon

    Hi there,
    I’m having a similar issue…

    Whenever I try to upload an image (of the correct size) I get the error message.

    I have checked the LayerSlider system status and that is all good.

    Log in details below
    Thanks
    Helena

    November 4, 2017 at 12:58 am #872339
    bkelsey23

    Here is the picture to try the upload. Not sure if the file size is a factor but the http error message came up when I tried to upload it several times. Thanks.

    • This reply was modified 7 years ago by bkelsey23.
    November 4, 2017 at 5:32 am #872402
    Rikard

    Hi Bobbie,

    Thanks for the image, though we will need access to your WordPress installation as well. Could you please post admin login details in private?

    Best regards,
    Rikard

    November 4, 2017 at 5:35 am #872404
    Rikard

    Hi Helena,

    I tried uploading an image without any problems, could you upload the image you are getting errors on to for instance imgur or dropbox so that we can try it out ourselves?

    Best regards,
    Rikard

    November 4, 2017 at 8:09 am #872417
    bkelsey23

    Here is the link for temporary access to my website.

    November 4, 2017 at 10:16 am #872434
    hbourdillon

    A handful of the images I have been trying to upload are below.
    Thanks
    Helena

    November 5, 2017 at 4:46 am #872668
    Rikard

    Hi bkelsey23,

    Thanks, I had no problems uploading the image you posted. Please see private. Maybe you could try a different browser to see if that helps?

    Best regards,
    Rikard

    November 5, 2017 at 4:50 am #872670
    Rikard

    Hi hbourdillon,

    I’m getting the same error on my end, please contact your hosting provider and tell them that you are getting this error when trying to upload images:

    the server responded with a status of 500 (Internal Server Error) - async-upload.php

    Best regards,
    Rikard

    November 5, 2017 at 5:07 am #872678
    bkelsey23

    Ok which browser did you use? Firefox or Safari? Thanks.

    Bobbie

    November 5, 2017 at 5:25 am #872687
    bkelsey23

    Could it be that my photo resolution is too high because the one you uploaded had a resolution of 1200 x 600 whereas the one I was trying to upload was 6720 x 4480?

    November 5, 2017 at 6:14 pm #872785
    Mike

    Hi,
    It should still work, have you heard back from your host about the 500 (Internal Server Error)?

    Best regards,
    Mike

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