Viewing 17 posts - 1 through 17 (of 17 total)
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  • #866703

    Hi there,
    I noticed that since a few days, i have a black backgrounds which appears behind some fields when i let the cursor go over those fields.
    please check here

    Can you please support on how to remove this background?
    Best wishes
    Anne

    #866722

    Hey,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    .main_color .av-catalogue-list li:hover {
        background-color: transparent;
    }
    

    Best regards,
    Yigit

    #866732

    Awesome, it fixed partly the issue but i still have it
    – on the convertkit opt-in (http://www.desir-denfant.ch/tomber-enceinte/)
    – on my woocommerce shop page (http://www.desir-denfant.ch/panier/)
    – on the woocommerce product button (http://www.desir-denfant.ch/produit/programme-energie

    more generally, the issue came when i deleted my wpml plugin. my host told me that there seems to be some interaction / sync between the theme and this plugin even if remove.
    So generally, how can i get rid of the synchronisation?

    Best wishes
    Anne

    #867420

    Hi,

    my host told me that there seems to be some interaction / sync

    I’m not really sure what they mean. We would like to check it but the pages above do not exist.

    Best regards,
    Ismael

    #867481

    Hi Ismael

    For the woocommerce pages, you need to start the booking process to see the 2 pages i mentioned.
    For the page with the convertkit opt-in, i changed it this week-end, here it is: http://www.desir-denfant.ch/conception/

    my host told me that there seems to be some interaction / sync
    –> I asked my host (bluehost) if there was an issue on their side. They told me no but that the reason for me to have all those grey fields all of a sudden seems to be theme related. The theme gives the site the information to put some grey backgrounds everywhere.
    This issue appeared once I removed the wpml plugin.
    As a matter of fact, it seems that the wpml could not simply be deleted but that when it was deleted, enfold took the information over to color some fields to be grey

    thanks
    anne

    #867492

    And right now, by adding a timer on a new page, i get the grey background as well. So most important is to solve the issue globally and not for every small item with some quick css fix
    http://www.desir-denfant.ch/webinaire-besoin/

    #868088

    Hi there
    Could you already have a look at it?
    Thanks, this is quite an issue as it impacts the whole website and would be glad if you could look at it by today
    Anne

    #868099

    Hi Anne,

    What is the issue on the page below? It looks totally normal. Can you attach a few screenshots of the issue?

    Best regards,
    Victoria

    #868106

    Hi there

    I have been saying and describing 2 times the issue already and no one is looking into it.
    So i’ll do it for a 3rd time and hope to be taken seriously.

    by now this one page you mention is normal.
    All other pages content some grey background since the theme has had a breakdown since i deleted the wpml plugin and i don’t know how to fix it

    Please see enclosed links as I can’t send printscreen
    Main page: http://www.desir-denfant.ch

    Subpages
    /commande
    /panier
    /conception

    #868155

    #868943

    Hi there
    Can I please get support – I don’t see any reply on my topic and it has been around for a whole week already

    #869044

    Hi,

    I’m sorry for the late response. The “black background” is caused by the following css modifications in the Quick CSS field.

    .main_color tr:nth-child(odd), .main_color .pricing-table>li:nth-child(odd), .main_color .pricing-extra {
        background: #444444;
    }

    Please remove it. Or replace it with:

    .main_color tr:nth-child(odd), .main_color .pricing-table>li:nth-child(odd), .main_color .pricing-extra {
        background: #ffffff;
    }

    Best regards,
    Ismael

    #869159

    Hi Ismael

    Thank you for getting back!
    Since I did not know how to remove the background, i replace it with white as you suggested
    It all worked out expect for the page : http://www.desir-denfant.ch/commande/

    Would you have any suggestion for this one?
    How comes however that this can happen when i delete a plugin?

    Best wishes
    Anne

    #869541

    Amost there…
    Can you please reply to this point and then it should all work again. thanks for your support to get it finished today :)

    #869917

    Hi,

    Would you have any suggestion for this one?
    How comes however that this can happen when i delete a plugin?

    I’m not sure if I understand you. Which plugin?

    Best regards,
    Ismael

    #870062

    Hi Ismael
    I solved all issue by now.
    My question is following: I deleted a wpml plugin and on that day, several backgrounds switched to dark grey on their own. I then contacted my host to check if they could do something on their side. And from their testing, they told me there had been a compatibility issue between the wpml plugin and the enfold theme which made those background change.
    BW
    Anne

    #870369

    Hi,

    We already provided the css codes to change the dark background to white. Please provide a screenshot of the “dark grey” background.

    Best regards,
    Ismael

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