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Posts
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Please help!
I now have strange things appearing on each and every page and post. I think it is a line of hyperlinks to other posts/pages (there are three of them). It also has a “search” icon. I didn’t do this…how can I delete it? I have a screenshot but I don’t seem to be able to attach it.Hey,
Please flush cache in W3 Total Cache settings and refresh your page a few times. That should help. If it does not, please create a temporary admin login and post it here privately so we can look into it.
Regards,
YigitThank you Yigit,,,what is flash cash? This is what I saw as setting options
General | Page Cache | Minify | Opcode Cache | Database Cache | Object Cache | Browser Cache | CDN | Reverse Proxy | Monitoring | Monitoring | Fragment Cache | Miscellaneous | Debug | Import / Export Settings | Compatibility Test
Hi,
I’m not sure what you mean by flash cash, that is something very different from flushing the cache I would imagine. In your caching plugin, flush everything possible then deactivate the plugin to see if your issues go away.
Best regards,
RikardRikard, please read Yigit’s reply. It’s what he said. I didn’t say that.
>Please flush cache in W3 Total Cache settings and refresh your page a few times. That should help. If it does not, please create a temporary admin login and post it here privately so we can look into it.
I am now confused. I have never added this WP Total Cache plugin. I didn’t ask for it. I thought your theme automatically allow this plugin to be installed. (Otherwise how did it sneak into my website?) I am not savvy enough to know what this plugins does, and I have no idea how to flush cache. How do I do ii? Also, Is this a plugin I can just deactivate without messing my website up? Since I keep seeing plugins I don’t remember installing, I have no idea what to do.
Hey,
Please create a temporary admin login and post it here privately so we can flush cache for you. You can go to Users > Add New and create a new user (you can use (Email address hidden if logged out) as email but please post login credentials here so any available moderator can look into it) with “Administrator” user role.
Also, if you have/had a developer, they must have installed those plugins. Only plugin included in Enfold is LayerSlider WP plugin.
Best regards,
YigitHi,
No, we have not. Please try posting them once again in private content field. We will try to look into it as soon as we can.
Best regards,
YigitHi,
I can only see a password but not a username. I tried “admin” and that did not work. Can you please share the username as well?
Cheers!
YigitIf you didn’t receive my previous message i don’t know how to use “private content” (which I used last time). Please please let me know if you don’t see the info I am sending with this…the weird things are still showing….
Hi,
We are very sorry for the late response. The login credentials are not working. Please check if there are any modifications in the functions.php file.
Best regards,
Ismaelwhat do you mean by modifications in the functions. php? I am not that savvy so I don’t change anything except updating posts. I did “empty all cache” but the weird things don’t go away…..
What is the status? I think there is something that is fundamentally wrong. I cannot access to my content because the connection keeps getting lost. I am also working with the host, I need to know what’s causing the problem.
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