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  • October 14, 2017 at 4:26 pm #864292
    val1503

    Hello,

    I bought the theme ‘Enfold – consulting (http://kriesi.at/themes/enfold-consulting/) and built up my whole website on it. Now I realize it’s not responsive, I’ve checked on several phones. However, when I do the test on the admin interface, all seems normal.

    Can you please help?

    October 14, 2017 at 5:02 pm #864302
    Mike

    Hey val1503,
    Please include the url to the page in question so we can take a closer look.

    Best regards,
    Mike

    October 14, 2017 at 7:50 pm #864330
    val1503

    HI,

    Thanks MIke for the rapid answer. Here’s the page : https://valerie-fontaine.com/

    October 14, 2017 at 8:03 pm #864332
    Mike

    Hi,
    Can you explain what is not working for you? When I look it seems to be responding correctly.

    Best regards,
    Mike

    October 14, 2017 at 8:20 pm #864335
    val1503

    Hello,

    It also seems to go well when I test the responsiveness on a website like this one for example .
    But it doesn’t work on my phone,, nor on a couple of other phones I’ve tried on. On the website I mentioned, it says everything is fine but it shows the display on the device, and that’s exactly what i get on my phone : doesn’t work.

    Thanks for your help !

    October 14, 2017 at 8:37 pm #864338
    Mike

    Hi,
    Perhaps I misunderstood, do you mean that your site just shows the code on your phone?
    please see screenshot in Private Content area.
    I think this is due to a plugin, Try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.
    Or Can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    October 16, 2017 at 1:56 pm #864804
    val1503
    This reply has been marked as private.
    October 17, 2017 at 1:20 am #865044
    Mike

    Hi,
    Yes the screenshot in the private content area was from my phone. Your site in mobile view is not how Enfold should look, so that is why I asked you to disable all of your plugins. Did you get a change to try that? After you try that also clear your browser and site cache.
    Please see additional comments in the Private Content area.

    Best regards,
    Mike

    October 17, 2017 at 3:33 am #865058
    val1503

    Hello Mike,

    Thank you very much I understand now. I didn’t the first time (your message was clear, I don’t know why I did not understand it at once). I’ll uninstall the plugins now and let you know.

    October 17, 2017 at 10:02 am #865205
    Mike

    Hi,
    We are happy to help :)

    Best regards,
    Mike

    October 18, 2017 at 11:51 pm #865984
    val1503

    Hello MIke

    THANK YOU !!!!!

    It worked ! Actually the plugin Jetpack was causing that.

    October 20, 2017 at 5:42 am #866564
    Rikard

    Hi,

    Great, glad you got it working and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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