Viewing 7 posts - 1 through 7 (of 7 total)
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  • October 9, 2017 at 11:57 am #861857
    mirzepapa

    i best Support Team ever,

    we had our logo redesigned and I proudly put it on our https://www.musikzentrale.net website, using SVG Format for the first time. It worked perfect with IE, Safari and FF, but both logos (standard logo and the one for transparent header) remain invisible in Chrome. SVG Support Plugin is ready and active.

    Thanks for your kind assistance, Cheers
    Sebastian.

    October 10, 2017 at 5:00 am #862240
    John Torvik

    Hey Sebastian,

    I have checked your site using the Chrome console and there is a jQuery issue. Please, disable all of the plugins and check it again.

    Best regards,
    John Torvik

    October 10, 2017 at 3:53 pm #862497
    mirzepapa

    HI John,

    thanks for your quick reply. I had already checked if there is a plugin conflict, but since the error occurs on other websites of mine (using different themes, plugins a.s.o), it seems that the issue is related to the way I create the SVG.

    Here is my procedure: Get the Original *.ai oder *.eps files from the graphic, crop and copy it to my needs of size and proportion in Photoshop, export via Edit –> Export as –> SVG, set as Logo (icon, background or whatever) and it works great in Safari, FF and IE – but unfortunately not in Chrome. Maybe someone has the same experiences and can share some kind of workaround.

    Best regards, Sebastian

    October 11, 2017 at 9:32 am #862780
    mirzepapa

    Solved: I could solve the issue with the help of a great tutorial dealing with svg editing and exporting (sorry, it is in german):

    SVG-Grafiken erstellen, exportieren und einbinden

    In my case the export setting “interactive” was responsible for chrome not displaying svg logo at all. Deactivate this feature and it worked. Since the logo is the perfect example for a fixed size image, I can live with this workaround.

    Maybe it is of some help.
    Cheers, Sebastian.

    October 11, 2017 at 11:53 am #862830
    Rikard

    Hi Sebastian,

    Great, glad you found a solution and thanks for sharing. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    October 11, 2017 at 1:27 pm #862858
    mirzepapa

    solved, Thread can be closed

    Have a Great day
    Sebastian

    October 11, 2017 at 2:17 pm #862889
    Nikko

    Hi,

    Glad to hear that. Thanks for using Enfold :)

    Best regards,
    Nikko

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