Viewing 13 posts - 1 through 13 (of 13 total)
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  • October 5, 2017 at 4:53 pm #860659
    mftonto2and3

    Urgent Please! I purchased 5 enfold themes: none of the 5 purchase codes will let me activate my layer slider. I get “invalid purchase code.”
    I tried to submit a support ticket to layer slider but I can’t with out a valid purchase code. Ive attached my purchase codes

    October 5, 2017 at 6:24 pm #860688
    Yigit

    Hi,

    Thanks for contacting us!

    Since LayerSlider is bundled in Enfold, users do not receive separate license for it. When there is a new LayerSlider update, we test it on our theme and then include it in an Enfold update :)

    Let us know if you have any other questions or issues

    Regards,
    Yigit

    October 5, 2017 at 10:59 pm #860769
    ekay2618

    I just purchased the Enfold theme and have used it before with no issues. But the Advanced Layerslider is not working with the new install and asks for a purchase code. I understand that I don’t need this because it came with the enfold bundle, but how do I get the slider to work? I have the latest version of WordPress installed, 4.8.2.

    Thanks,
    Eileen

    October 5, 2017 at 11:48 pm #860782
    Jordan Shannon

    Hi,

    Is the LayerSlider element accessible from the ALB?

    Best regards,
    Jordan Shannon

    October 6, 2017 at 4:38 pm #861071
    ekay2618
    This reply has been marked as private.
    October 6, 2017 at 4:57 pm #861078
    Yigit

    Hi,

    Please make sure that you are using the latest version of the theme which is currently 4.1.2 – http://kriesi.at/documentation/enfold/updating-your-theme-files/. If that too does not help, please create a temporary admin login and post it here privately so we can look into it.

    Best regards,
    Yigit

    October 6, 2017 at 5:06 pm #861084
    ekay2618

    Hello, Yigit,

    The theme is the latest version, just purchased and downloaded yesterday. Here is the login info.

    Thanks,
    Eileen

    • This reply was modified 7 years ago by Rikard.
    October 8, 2017 at 6:30 am #861483
    Rikard

    Hi,

    Thanks for the login details. I’m not sure where exactly what problems you are having, I created a test page and the LayerSlider seems to work just fine there, please see private.

    Best regards,
    Rikard

    October 10, 2017 at 1:33 am #862203
    ekay2618
    This reply has been marked as private.
    October 10, 2017 at 5:45 am #862263
    Jordan Shannon

    Hi,

    As Rikard mentioned above, unfortunately I’m not having an issue either. Perhaps try within a different browser, or with all plugins deactivated to see if thie issue resolves.

    Best regards,
    Jordan Shannon

    October 11, 2017 at 4:53 pm #862958
    ekay2618
    This reply has been marked as private.
    October 11, 2017 at 9:25 pm #863024
    ekay2618
    This reply has been marked as private.
    October 11, 2017 at 10:34 pm #863042
    Jordan Shannon

    Hi,

    Yes it very well could be. If you have a local install, you can download the previous version and see if the issue resolves.

    Best regards,
    Jordan Shannon

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